Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and manage systems for a dynamic financial services company.
- Company: Join a growing financial services firm in Fleet, known for its innovative approach.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be the go-to IT expert, making a real impact on business operations and customer satisfaction.
- Qualifications: Extensive IT support experience, knowledge of Windows and Mac, and strong communication skills required.
- Other info: ITIL certification is a plus; work in a supportive environment that values your expertise.
The predicted salary is between 36000 - 60000 £ per year.
We are currently working with a growing financial services company in Fleet that is recruiting for a Senior Systems and Support Administrator to join them on a permanent basis. This is a vital role for the company, acting as the sole face of IT systems, covering all levels of support for the business, so we are looking for somebody with excellent customer service and communication skills.
Key responsibilities:
- Responding to tickets and issues raised via service management platform, direct message and monitoring, ensuring SLAs are met and escalating issues as appropriate
- Carrying out root cause analysis and preventative measures as well as post incident reviews to ensure problems do not recur
- Reviewing any potential IT changes to ensure production will not be negatively impacted
- Installing, configuring and maintaining user hardware services
- Updating asset holdings on relevant databases
- Setting up and administering user accounts
Key skills and experience:
- Extensive IT support and systems administration experience
- Experienced supporting both Windows and Mac operating systems
- Strong understanding of Windows CMD and/or PowerShell
- Server Manager and Configuration experience
- Networking administration and maintenance experience
- Understanding of security, including firewall administration and email security practices
- Endpoint protection experience (Sophos preferable)
- ITIL certification and/or experience in ITIL environments
- The ability to effectively manage and prioritise workloads
- Experience with Asset Management (Jira Assets preferable)
Senior Information Technology Support Engineer employer: JNC Recruitment Limited
Contact Detail:
JNC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Windows CMD, PowerShell, and Jira Assets. This will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication. Consider preparing examples of how you've successfully resolved issues or improved user experiences in previous positions.
✨Tip Number 3
Research the company’s culture and values, especially since they are in the financial services sector. Tailoring your conversation to align with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare for technical questions by reviewing common IT support scenarios and solutions. Being able to articulate your thought process during problem-solving will showcase your expertise and confidence in the field.
We think you need these skills to ace Senior Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive IT support and systems administration experience. Emphasise your skills in both Windows and Mac operating systems, as well as your familiarity with tools like PowerShell and Server Manager.
Craft a Strong Cover Letter: In your cover letter, showcase your excellent customer service and communication skills. Provide examples of how you've effectively managed and prioritised workloads in previous roles, particularly in high-pressure environments.
Highlight Relevant Certifications: If you have an ITIL certification or experience in ITIL environments, make sure to mention this prominently in your application. This will demonstrate your understanding of best practices in IT service management.
Showcase Problem-Solving Skills: Include specific examples of how you've conducted root cause analysis and implemented preventative measures in past positions. This will illustrate your proactive approach to IT support and your ability to prevent issues from recurring.
How to prepare for a job interview at JNC Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your extensive IT support and systems administration experience. Highlight your familiarity with both Windows and Mac operating systems, as well as your knowledge of Windows CMD and PowerShell. Consider bringing examples of past projects or challenges you've tackled.
✨Demonstrate Customer Service Excellence
Since this role requires excellent customer service skills, think of specific instances where you successfully resolved user issues. Be ready to explain how you communicate technical information to non-technical users, ensuring they feel supported and understood.
✨Discuss Problem-Solving Strategies
Prepare to talk about your approach to root cause analysis and preventative measures. Share examples of how you've conducted post-incident reviews and what steps you took to prevent similar issues from recurring in the future.
✨Familiarise Yourself with ITIL Practices
Since the company values ITIL certification and experience, brush up on ITIL principles and be ready to discuss how you've applied them in previous roles. This will show that you understand the importance of structured IT service management.
