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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage systems for a growing financial services company.
- Company: Join a dynamic financial services firm in Fleet, known for its innovative approach.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be the go-to IT expert, making a real impact on business operations and customer satisfaction.
- Qualifications: Bring extensive IT support experience, especially with Windows and Mac systems.
- Other info: Ideal for tech-savvy individuals who thrive in fast-paced environments.
The predicted salary is between 42000 - 60000 £ per year.
Senior Information Technology Support Engineer
We are currently working with a growing financial services company in Fleet that is recruiting for a Senior Systems and Support Administrator to join them on a permanent basis. This is a vital role for the company, acting as the sole face of IT systems, covering all levels of support for the business, so we are looking for somebody with excellent customer service and communication skills.
Key responsibilities:
- Responding to tickets and issues raised via service management platform, direct message and monitoring, ensuring SLAs are met and escalating issues as appropriate
- Carrying out root cause analysis and preventative measures as well as post incident reviews to ensure problems do not recur
- Reviewing any potential IT changes to ensure production will not be negatively impacted
- Installing, configuring and maintaining user hardware services
- Updating asset holdings on relevant databases
- Setting up and administering user accounts
Key skills and experience:
- Extensive IT support and systems administration experience
- Experienced supporting both Windows and Mac operating systems
- Strong understanding of Windows CMD and/or PowerShell
- Server Manager and Configuration experience
- Networking administration and maintenance experience
- Understanding of security, including firewall administration and email security practices
- Endpoint protection experience (Sophos preferable)
- ITIL certification and/or experience in ITIL environments
- The ability to effectively manage and prioritise workloads
- Experience with Asset Management (Jira Assets preferable)
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
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Senior Information Technology Support Engineer employer: JNC Recruitment Limited
Contact Detail:
JNC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows CMD, PowerShell, and networking administration. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication. Prepare examples of how you've successfully resolved IT issues while maintaining a positive user experience, as this will be crucial in showcasing your fit for the position.
✨Tip Number 3
Research the company’s culture and values, especially since they are in the financial services sector. Tailoring your conversation to align with their mission and demonstrating your understanding of their industry can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with ITIL practices, as this is highlighted in the job description. Be ready to explain how you've applied ITIL principles in previous roles, particularly in managing incidents and changes effectively.
We think you need these skills to ace Senior Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive IT support and systems administration experience. Emphasise your skills in supporting both Windows and Mac operating systems, as well as your understanding of Windows CMD and PowerShell.
Craft a Strong Cover Letter: In your cover letter, showcase your excellent customer service and communication skills. Mention specific examples of how you've responded to tickets and issues in previous roles, ensuring SLAs were met.
Highlight Relevant Certifications: If you have an ITIL certification or experience in ITIL environments, make sure to mention this prominently. It shows that you are familiar with industry standards and practices.
Showcase Problem-Solving Skills: Include examples of how you've carried out root cause analysis and implemented preventative measures in past positions. This will demonstrate your ability to manage and prioritise workloads effectively.
How to prepare for a job interview at JNC Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your extensive IT support and systems administration experience. Highlight your familiarity with both Windows and Mac operating systems, as well as your knowledge of Windows CMD and PowerShell. This will demonstrate your technical proficiency and reassure the interviewer of your capability.
✨Emphasise Customer Service
Since this role involves being the sole face of IT systems, it's crucial to showcase your excellent customer service and communication skills. Prepare examples of how you've effectively resolved issues for users in the past, ensuring you convey your ability to handle various levels of support.
✨Discuss Problem-Solving Strategies
Be ready to talk about your approach to root cause analysis and preventative measures. Share specific instances where you've successfully identified problems and implemented solutions, as well as how you conduct post-incident reviews to prevent recurrence.
✨Familiarise Yourself with ITIL Practices
Since the company values ITIL certification and experience, brush up on ITIL principles and be prepared to discuss how you've applied them in previous roles. This will show that you understand the importance of structured IT service management and can contribute positively to their environment.
