At a Glance
- Tasks: Provide top-notch IT support and resolve issues for users in a dynamic environment.
- Company: Professional services organisation in Lincoln with a focus on customer service.
- Benefits: Competitive salary, career growth, and a supportive team atmosphere.
- Other info: Opportunity for travel and hands-on experience with the latest technologies.
- Why this job: Join a team where your problem-solving skills make a real difference every day.
- Qualifications: 2+ years in a Service Desk role with strong Microsoft environment experience.
The predicted salary is between 30000 - 36400 £ per year.
We are currently working with a professional services organisation in Lincoln that is actively recruiting for a Service Desk Engineer to join them on a permanent basis. The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.
Responsibilities:
- Providing high quality first line support to users via telephone, email and walk-ups
- Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure
- Ensuring speedy resolutions and high user satisfaction rates
- Managing user tickets from first contact to resolution, ensuring excellent communications throughout
- Carrying out desktop and server support where required
- Using Active Directory to set up new user accounts
- Overseeing IT assets and equipment moves
- Ensuring complete documentation of processes and procedures
Key Skills:
- 2+ years experience in a similar Service Desk role
- Excellent problem-solving and troubleshooting skills
- Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, M365, VMware, Exchange 365
- LAN and WAN experience
- Excellent communication skills, both written and verbal
Please note that this role will require some travel to other offices, a full driving licence and own transport is required.
Service Desk Engineer Lincoln - £25-30k in Lincolnshire employer: JNC Recruitment Limited
Join a dynamic professional services organisation in Lincoln that prioritises employee development and a collaborative work culture. As a Service Desk Engineer, you will benefit from competitive salary packages, opportunities for career advancement, and a supportive environment that values your contributions to delivering exceptional IT support. With a focus on first-time resolution and customer satisfaction, this role offers a meaningful chance to make a real impact while working with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer Lincoln - £25-30k in Lincolnshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JNC Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JNC Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Engineer Lincoln - £25-30k in Lincolnshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JNC Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at JNC Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JNC Recruitment Limited!
How to prepare for a job interview at JNC Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
