At a Glance
- Tasks: Provide top-notch IT support and resolve issues for users in a dynamic environment.
- Company: Professional services organisation in Lincoln with a focus on customer service.
- Benefits: Competitive salary, career growth, and a supportive team atmosphere.
- Other info: Some travel required; full driving licence and own transport needed.
- Why this job: Join a vibrant team and make a real difference in user satisfaction.
- Qualifications: 2+ years in a Service Desk role with strong Microsoft skills.
The predicted salary is between 30000 - 36400 £ per year.
We are currently working with a professional services organisation in Lincoln that is actively recruiting for a Service Desk Engineer to join them on a permanent basis. The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.
Responsibilities
- Providing high quality first line support to users via telephone, email and walk-ups
- Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure
- Ensuring speedy resolutions and high user satisfaction rates
- Managing user tickets from first contact to resolution, ensuring excellent communications throughout
- Carrying out desktop and server support where required
- Using Active Directory to set up new user accounts
- Overseeing IT assets and equipment moves
- Ensuring complete documentation of processes and procedures
Key Skills
- 2+ years’ experience in a similar Service Desk role
- Excellent problem-solving and troubleshooting skills
- Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, M365, VMware, Exchange 365
- LAN and WAN experience
- Excellent communication skills, both written and verbal
Please note that this role will require some travel to other offices, a full driving licence and own transport is required.
Service Desk Engineer in Lincoln employer: JNC Recruitment Limited
JNC Recruitment Limited is an excellent employer that fosters a collaborative and innovative work culture, particularly for those passionate about AI development. Located in Guildford, the company offers hybrid working conditions, competitive salaries, and ample opportunities for employee growth, making it an ideal place for professionals looking to make a meaningful impact in the tech industry.
