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- Tasks: Provide remote and field support to clients, setting up software and hardware.
- Company: Exciting company in Dartford with a focus on customer support.
- Benefits: Permanent position with a company van and training provided.
- Other info: Flexible work environment with opportunities for growth.
- Why this job: Perfect for those seeking a unique IT role with real client interaction.
- Qualifications: Basic technical skills and a driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
Working Week – Monday – Friday 9 – 5pm
JNC are working with a brand new client in Dartford that are looking to bring on a junior IT Support Engineer on a permanent basis. This is not a traditional IT support role and would suit someone who isn’t looking to follow the standard IT support route. It is heavily customer support focused with some basic technical support requirements. This role will be a mix of remote support and field support to the organisations client base across the UK. Therefore a driving licence is required as a company van will be provided for client visits.
Responsibilities
- Provide remote support to the sales team and organisations clients using TeamViewer.
- Provide field based support to their clients across the UK, which is 3-4 times a week on average.
- Help set up client software and hardware installs.
- Basic Networking and Windows support.
- Training will be provided on any of the clients bespoke systems.
Field Support Engineer in Kent employer: JNC Recruitment Limited
Contact Detail:
JNC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer in Kent
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you fit in. This will help us stand out as a candidate who’s genuinely interested!
✨Tip Number 2
Practice your customer support skills! Since this role is heavily focused on client interaction, think of scenarios where you’ve helped someone solve a problem. We want to hear those stories during your chat!
✨Tip Number 3
Don’t forget to highlight your driving experience! Since you’ll be visiting clients across the UK, mentioning your driving licence and any relevant travel experience can give us an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates like you who are ready to take on a unique IT support role.
We think you need these skills to ace Field Support Engineer in Kent
Some tips for your application 🫡
Show Your Customer Support Skills: Since this role is heavily focused on customer support, make sure to highlight any relevant experience you have in this area. We want to see how you've helped customers in the past and how you can bring that same energy to our team!
Tailor Your Application: Don’t just send a generic CV! Take a moment to tailor your application to the Field Support Engineer role. We love seeing candidates who take the time to connect their skills and experiences with what we’re looking for.
Be Clear About Your Technical Skills: While this isn’t a traditional IT support role, some basic technical knowledge is still important. Make sure to mention any experience you have with networking, Windows support, or software installations. We want to know what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at JNC Recruitment Limited
✨Know Your Customer Support Skills
Since this role is heavily customer support focused, make sure you highlight any previous experience in customer service. Be ready to discuss how you've handled difficult situations or provided exceptional support in the past.
✨Familiarise Yourself with Remote Support Tools
Get comfortable with tools like TeamViewer before the interview. You might be asked about your experience with remote support, so knowing how these tools work will give you an edge and show your proactive approach.
✨Show Your Flexibility
This job involves both remote and field support, so be prepared to discuss your adaptability. Share examples of how you've successfully switched between different tasks or environments in previous roles.
✨Prepare for Technical Questions
Even though training will be provided, it's good to brush up on basic networking and Windows support concepts. Be ready to answer questions that test your foundational knowledge, as it shows you're serious about the technical aspects of the role.