IT Helpdesk Support Analyst (Immediate Start)

Service Desk Analyst – London – 6-month FTC – £38-42k (pro rata) We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract. Our client is looking for somebody who can provide 1st and 2nd line technical support in a fast-paced environment, with a focus on excellent customer service. Responsibilities: Troubleshooting IT issues and requests at 1st/2nd line level Providing support on mobile phones and laptops Using Active Directory for managing permissions Troubleshooting on AV equipment Ensuring call queues are maintained to ensure SLAs are met Escalating third line issues appropriately Key Skills required: Experience providing IT support in a similar professional services environment Strong knowledge of Windows operating systems and other Microsoft products, e.g. MS Office, Office 365, Teams, Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business