At a Glance
- Tasks: Lead the Service Desk team to deliver top-notch customer service and drive continuous improvement.
- Company: Join a well-known organisation in central London with a vibrant culture.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and team development.
- Why this job: Make a real impact by enhancing service delivery and stakeholder relationships.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are currently working with a well-known organisation in central London that is actively recruiting for a Service Desk Manager to join them on a permanent basis. This is a vital role that will drive maturity and a cultural shift, working closely with key stakeholders across the organisation. The role will be responsible for ensuring the Service Desk function provides excellent customer service across the userbase in a mixed Windows and Mac OS environment. This is a hybrid role with four days per week on-site.
Responsibilities:
- Providing strong leadership to the Service Desk function, ensuring high standards and best practices are followed
- Ownership of Incidents, Problems and Service Requests
- Ensure problem management and preventative actions activities take place in order to reduce recurring tickets
- Carrying out regular reports detailing Service Desk performance
- Owning all service desk tooling and asset management
- Acting as the face of the Service Desk to the wider organisation during major incidents
- Driving a culture of continuous improvement
- Managing resource allocation across the Service Desk
- Ensuring the team has the skills and capacity to deliver excellent service across the organisation
- Building and managing stakeholder relationships, both internal and external
Key skills required:
- Experience managing a Service Desk or IT support function
- IT support background with experience supporting users in Windows OS, Active Directory, hardware, security and networking
- Excellent communication skills, with the ability to effectively influence team members and senior stakeholders
- The ability to explain complex IT problems to non-technical users
- Strong prioritisation, resource allocation and organisational skills
Service Desk Manager in Islington employer: JNC Recruitment Limited
JNC Recruitment Limited is an excellent employer that fosters a collaborative and innovative work culture, particularly for those passionate about AI development. Located in Guildford, the company offers hybrid working conditions, competitive salaries, and ample opportunities for employee growth, making it an ideal place for professionals looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager in Islington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JNC Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JNC Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Manager in Islington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JNC Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at JNC Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JNC Recruitment Limited!
How to prepare for a job interview at JNC Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
