Job Description
Service Desk Engineer Hull - £25-30kWe are currently working with a professional services organisation in Hull that is actively recruiting for a Service Desk Engineer to join them on a permanent basis.
The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.
Responsibilities:
Providing high-quality first line support to users via telephone, email and walk-upsManaging hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and AzureEnsuring speedy resolutions and high user satisfaction ratesManaging user tickets from first contact to resolution, ensuring excellent communications throughoutCarrying out desktop and server support where requiredUsing Active Directory to set up new user accountsOverseeing IT assets and equipment movesEnsuring complete documentation of processes and proceduresKey Skills:2+ years experience in a similar Service Desk roleExcellent problem-solving and troubleshooting skillsExtensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, Office 365, VMware and Exchange 365Networking experience including Wi-Fi and VPNsComfortable troubleshooting hardware issues with laptops, desktops and printersExcellent communication skills, both written and verbalPlease note that this role will require some travel to other offices, a full driving licence and own transport is preferable.
In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business
Service Desk Engineer - Hull - £25-30k employer: JNC Recruitment Limited
Join a well-established professional services organisation in Grimsby, where innovation meets collaboration. As an IT Business Process Automation Developer, you'll thrive in a supportive work culture that prioritises employee growth and offers competitive salaries alongside opportunities for continuous learning. Enjoy the unique advantage of working in a dynamic environment dedicated to digital improvement and automation, making a meaningful impact on business processes.
