At a Glance
- Tasks: Provide top-notch IT support and resolve issues for users in a dynamic environment.
- Company: Professional services organisation in Lincoln with a focus on customer service.
- Benefits: Competitive salary, career growth, and a supportive team atmosphere.
- Other info: Some travel required; driving licence and own transport needed.
- Why this job: Join a team where your problem-solving skills make a real difference every day.
- Qualifications: 2+ years in a Service Desk role and strong communication skills.
The predicted salary is between 30000 - 36400 £ per year.
We are currently working with a professional services organisation in Lincoln that is actively recruiting for a Service Desk Engineer to join them on a permanent basis. The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.
Responsibilities:
- Providing high quality first line support to users via telephone, email and walk-ups
- Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure
- Ensuring speedy resolutions and high user satisfaction rates
- Managing user tickets from first contact to resolution, ensuring excellent communications throughout
- Carrying out desktop and server support where required
- Using Active Directory to set up new user accounts
- Overseeing IT assets and equipment moves
- Ensuring complete documentation of processes and procedures
Key Skills:
- 2+ years experience in a similar Service Desk role
- Excellent problem-solving and troubleshooting skills
- Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, M365, VMware, Exchange 365
- LAN and WAN experience
- Excellent communication skills, both written and verbal
Please note that this role will require some travel to other offices, a full driving licence and own transport is required.
Service Desk Engineer Lincoln - £25-30k in Grantham employer: JNC Recruitment Limited
Join a dynamic professional services organisation in Lincoln that prioritises employee development and a collaborative work culture. With competitive salaries and a focus on first-class customer service, this role offers opportunities for growth within a supportive environment, ensuring you can thrive while making a meaningful impact in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer Lincoln - £25-30k in Grantham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JNC Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JNC Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JNC Recruitment Limited!
✨Direct Apply to JNC Recruitment Limited
Let's not forget to apply directly through the JNC Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer Lincoln - £25-30k in Grantham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JNC Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JNC Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JNC Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
