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- Tasks: Lead and mentor a team of Desktop Support Engineers while driving continuous improvement.
- Company: Join JNC Recruitment, a growing international organization in the tech staffing industry.
- Benefits: Enjoy hybrid working with 2-3 days in the office and flexible work options.
- Why this job: This role offers leadership opportunities and the chance to make a real impact on team performance.
- Qualifications: Must have 2+ years of team leadership experience and 4+ years in desktop support.
- Other info: Experience with Mac and Microsoft Azure is a bonus!
The predicted salary is between 36000 - 60000 £ per year.
IT Recruitment Consultant – JNC Recruitment
Lead Desktop Support Engineer – £60-70,000 per annum – London
We are currently working with a growing international organisation that is actively recruiting for a talented Lead Desktop Support Engineer with a proven track record of leading, mentoring, motivating and improving a team of Desktop engineers.
The role will involve managing a number of engineers both locally and across various remote client sites while driving continuous improvement.
This is a hybrid role with 2-3 days per week on-site in central London.
Responsibilities:
- Lead a small team of Desktop Support Engineers
- Help develop and improve the team and services provided
- Monitoring and reporting of team KPIs
- Help deliver quality IT Support services across client sites including to VIPs
- Help support and maintain End User computing devices: Desktop, Mobile, Laptop, and peripherals
- Manage and oversee relevant application compliance and licensing agreements
- Make researched recommendations on new tools and technologies to be used
- Act as final point of escalation for the team
- Work closely with Vendors and ensure the business is getting value and quality
- Manage and oversee Inventory Management and assets
- Ensure relevant documentation is in place
Key Skills and Experience:
- 2+ years’ experience leading Desktop Support teams
- Proven track record of improving and motivating teams of engineers
- 5+ years’ experience in hands-on desktop support roles
- Strong Windows technologies support capabilities
- Experience supporting Mac is a bonus
- Experience with Microsoft Azure
- Experience with Active Directory and Exchange
- Strong skills with Incident Management
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Technology, Information and Media
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Desktop Team Lead employer: JNC Recruitment Limited
Contact Detail:
JNC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Team Lead
✨Tip Number 1
Make sure to showcase your leadership experience in previous roles. Highlight specific examples where you successfully led a team, improved processes, or motivated your colleagues. This will demonstrate your capability to lead the Desktop Support Engineers effectively.
✨Tip Number 2
Familiarize yourself with the latest tools and technologies relevant to desktop support. Being knowledgeable about Microsoft Azure, Active Directory, and incident management will give you an edge. Consider mentioning any recent projects or initiatives where you implemented new technologies.
✨Tip Number 3
Network with professionals in the industry, especially those who work at JNC Recruitment or similar organizations. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare for potential interview questions by practicing how you would handle team challenges or conflicts. Be ready to discuss your approach to mentoring and developing team members, as this is a key aspect of the role.
We think you need these skills to ace Desktop Team Lead
Some tips for your application 🫡
Highlight Leadership Experience: Make sure to emphasize your experience in leading and managing teams. Provide specific examples of how you've motivated and improved team performance, as this is a key requirement for the role.
Showcase Technical Skills: Detail your hands-on experience with desktop support, especially with tools like Microsoft Azure, Active Directory, and Exchange. Mention any experience with Mac support as it’s considered a bonus.
Demonstrate Continuous Improvement Initiatives: Include examples of how you have driven continuous improvement within your previous teams. This could be through implementing new tools, improving processes, or enhancing service delivery.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the posting, such as 'KPI monitoring', 'inventory management', and 'vendor collaboration' to ensure your application stands out.
How to prepare for a job interview at JNC Recruitment Limited
✨Show Your Leadership Skills
Since the role requires leading a team of Desktop Support Engineers, be prepared to discuss your previous leadership experiences. Share specific examples of how you've motivated and improved team performance in the past.
✨Demonstrate Technical Expertise
Make sure to highlight your hands-on experience with desktop support, especially with tools like Microsoft Azure, Active Directory, and Exchange. Be ready to answer technical questions that showcase your problem-solving skills.
✨Discuss Continuous Improvement
The company values continuous improvement, so come prepared with ideas on how you can enhance team performance and service delivery. Think about past initiatives you've implemented and their outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your incident management skills and decision-making abilities. Practice articulating your thought process and how you would handle various situations that may arise in the role.
