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- Tasks: Provide remote and field support to clients, assisting with software and hardware setups.
- Company: Exciting new client in Dartford with a focus on customer support.
- Benefits: Permanent position with a company van provided for client visits.
- Other info: Training provided on bespoke systems; dynamic work environment.
- Why this job: Perfect for those seeking a unique IT role outside traditional support paths.
- Qualifications: Basic technical skills and a valid driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
Working Week – Monday – Friday 9 – 5pm. JNC are working with a brand new client in Dartford that are looking to bring on a junior IT Support Engineer on a permanent basis. This is not a traditional IT support role and would suit someone who isn’t looking to follow the standard IT support route. It is heavily customer support focused with some basic technical support requirements. This role will be a mix of remote support and field support to the organisation's client base across the UK. Therefore, a driving licence is required as a company van will be provided for client visits.
Responsibilities
- Provide remote support to the sales team and organisation's clients using TeamViewer.
- Provide field-based support to their clients across the UK. This is 3-4 times a week on average.
- Help set up client software and hardware installs. Basic Networking and Windows support.
- Training will be provided on any of the client's bespoke systems.
Field Support Engineer in Dartford employer: JNC Recruitment Limited
Contact Detail:
JNC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer in Dartford
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you fit in. This will help us stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your customer support skills! Since this role is heavily focused on client interaction, think of scenarios where you’ve helped someone solve a problem. We want to demonstrate our ability to communicate effectively and provide excellent service.
✨Tip Number 3
Don’t forget to highlight your driving experience! Since you’ll be visiting clients across the UK, mentioning your driving licence and any relevant travel experience can give us an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have insider tips and updates that can help us during the hiring process.
We think you need these skills to ace Field Support Engineer in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Support Engineer role. Highlight any customer support experience and basic technical skills, as these are key for us.
Craft a Personal Cover Letter: Use your cover letter to show us your personality and why you’re excited about this role. Mention your interest in a non-traditional IT support path and how you can contribute to our team.
Showcase Relevant Experience: If you've had any previous roles involving customer interaction or technical support, make sure to detail those experiences. We want to see how you’ve handled similar situations in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at JNC Recruitment Limited
✨Know the Role Inside Out
Make sure you understand what a Field Support Engineer does, especially the customer support aspect. Familiarise yourself with remote support tools like TeamViewer and be ready to discuss how you would handle client interactions.
✨Show Off Your People Skills
Since this role is heavily customer-focused, prepare examples of how you've successfully dealt with customers in the past. Think about times when you resolved issues or provided excellent service, as these stories will resonate well.
✨Brush Up on Basic Tech Knowledge
While training will be provided, having a solid grasp of basic networking and Windows support will set you apart. Be prepared to discuss your technical knowledge and any relevant experiences, even if they are from personal projects or studies.
✨Be Ready for a Driving Test
Since you'll be visiting clients across the UK, ensure you have a valid driving licence. It might be worth mentioning your driving experience during the interview to show you're ready for the field support aspect of the job.