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- Tasks: Provide 2nd and 3rd line technical support, including VIP assistance.
- Company: Join a well-established national client making an impact in the tech industry.
- Benefits: Enjoy a hybrid work model with 2 days in-office and 3 days remote.
- Why this job: Be part of a dynamic team while enhancing your technical skills and supporting key clients.
- Qualifications: Experience in 2nd/3rd line support is essential; strong problem-solving skills are a must.
- Other info: Competitive salary ranging from £38,000 to £45,000 per annum.
The predicted salary is between 38000 - 45000 £ per year.
Business System Support Analyst – £38-£45,000 per annum Warwickshire/Hybrid
We are working with an established National client in their search for a Business System Support Analyst to undertake support activities at 2 nd and 3 rd line level, with VIP support included.
The role is hybrid in Warwickshire, with 2 days per week in the office and 3 remote.
Key skills:
- 2 nd /3 rd Line technical suppor…
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Business Systems Support Analyst employer: JNC Recruitment Limited
Contact Detail:
JNC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Analyst
✨Tip Number 1
Familiarize yourself with common business systems and software that are relevant to the role. Understanding tools like CRM systems, ERP software, and ticketing systems will give you an edge during discussions.
✨Tip Number 2
Highlight your experience in providing 2nd and 3rd line support. Be ready to discuss specific scenarios where you've successfully resolved complex issues, especially those involving VIP clients.
✨Tip Number 3
Since this is a hybrid role, emphasize your ability to work independently and manage your time effectively while working remotely. Share examples of how you've successfully collaborated with teams in a hybrid environment.
✨Tip Number 4
Research the company’s culture and values. Being able to align your personal values with theirs can make a strong impression during interviews, showing that you’re not just a fit for the role, but also for the team.
We think you need these skills to ace Business Systems Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Business Systems Support Analyst position. Understand the key responsibilities and required skills, especially focusing on 2nd and 3rd line support.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support, particularly any roles involving 2nd and 3rd line support. Include specific examples of how you've provided VIP support in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention your experience with hybrid work environments and how you can contribute to the team in Warwickshire.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support analyst role.
How to prepare for a job interview at JNC Recruitment Limited
✨Understand the Technical Requirements
Make sure you have a solid grasp of the 2nd and 3rd line support processes. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them.
✨Showcase Your VIP Support Experience
If you have experience providing support to VIP clients, highlight this during your interview. Share examples of how you managed their needs and ensured their satisfaction.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you had to troubleshoot complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarize Yourself with Hybrid Work Dynamics
Since the role is hybrid, be ready to talk about how you manage your time and productivity while working remotely. Discuss any tools or strategies you use to stay connected with your team.
