At a Glance
- Tasks: Provide top-notch technical support and troubleshoot a variety of IT issues.
- Company: Join JN Money Services, a dynamic player in the tech industry.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to kickstart your career in a supportive environment.
- Why this job: Make a real difference by enhancing user experience and IT infrastructure.
- Qualifications: Degree in computer studies or related field; ITIL certification preferred.
The predicted salary is between 30000 - 40000 £ per year.
The JN Money Services (UK) Limited is looking for a highly skilled, motivated and customer-focused Technical Support Engineer to join our team. The successful candidate will be responsible for delivering high-quality technical support across a broad range of technologies, ensuring the stability and security of our IT infrastructure, while providing exceptional service to end users. This role requires the ability to troubleshoot, resolve technical issues of varying complexities and continue ongoing infrastructure improvement.
- Provide 1st, 2nd and 3rd line support for all user issues related to the UK’s Microsoft Windows, Linux and Apple OS desktop and server infrastructure.
- Take proactive measures to ensure systems’ availability and capacity.
- Make recommendations for service delivery improvements.
- Ensure that all servers and endpoint equipment are kept up to date with Windows updates and vulnerability patching.
Servers & Virtual Infrastructure: Microsoft Windows and VMWare Installation & Maintenance
- Assist with the installation of Microsoft Windows based application servers such as Microsoft Exchange Server, Microsoft SQL Server, Microsoft Terminal Server and Microsoft IIS.
- Assist with the installation of Microsoft Windows authentication services and specialized applications for the JN Group UK entities.
- Assist with the support activities of third-party providers as it relates to the commissioning of and/or the resolution of issues with the Windows based application servers.
- Provide second-tier support for issues related to the Windows based application servers.
IT Configurations
- Assist with maintaining the Business Continuity Plan for the Windows based application servers.
- Perform IT Security related tasks on the Windows and Apple desktop infrastructure which include the roll-out of security patches, the roll-out of antivirus software, and the maintenance of the desired IT Security configuration.
User Account & IT Issues Management
- Manage user accounts, access permissions and account-related requests.
- Experience using Fresh Service to manage and resolve IT incidents and service requests.
- Troubleshoot user hardware, software and access issues.
- Maintain accurate records of incidents, resolutions, and user support activities.
- Facilitate training sessions on IT department processes and procedures.
- Promote and assist in the implementation of strategies, policies and procedures that seek to guide and shape the service delivered by the department.
- Proficient knowledge in Windows client PCs and servers.
Project Management and Administration
- Create, assign as well as complete projects to improve the departments and organization’s processes.
Requirements
- Bachelor’s degree in computer studies, ICND 1 or in a related field and three years of experience working in IT or a related field.
- OR Associate’s degree in computer studies, CCNA or in a related field and two years of experience working in IT or a related field.
- AND ITIL [Information Technology Infrastructure Library] V4 Foundation Certification.
- IT Certifications are a plus.
Application Closing Date: July 20, 2026
Technical Support Engineer in Brixton employer: JN Group Limited
At JN Money Services (UK) Limited, we pride ourselves on being an exceptional employer that values technical expertise and customer service. Our collaborative work culture fosters innovation and continuous learning, providing employees with ample opportunities for professional growth while ensuring a supportive environment. Located in the UK, we offer competitive benefits and a commitment to employee well-being, making us an ideal choice for those seeking a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Brixton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JN Group Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JN Group Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JN Group Limited!
✨Direct Apply to JN Group Limited
Let's not forget to apply directly through the JN Group Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer in Brixton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JN Group Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JN Group Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JN Group Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
