At a Glance
- Tasks: Provide IT support and resolve technical issues for colleagues across the UK.
- Company: Join JN Bentley, a leading engineering and construction company with a collaborative culture.
- Benefits: Enjoy a competitive salary, great working culture, and access to health and wellbeing benefits.
- Other info: Opportunities for career growth in a stable and forward-thinking business.
- Why this job: Gain hands-on experience in IT while working on diverse projects across multiple locations.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
Overview
JN Bentley is a leading UK engineering and construction company delivering critical infrastructure across the water, environmental and energy sectors through long‑term, collaborative frameworks. As part of the Mott MacDonald Group, we provide fully integrated design and build services across England, Wales and Scotland. With an annual turnover exceeding £600 million and a strong, growing order book, we offer long‑term career opportunities within a stable and forward‑thinking business.
Role
We’re looking for an IT Service Desk/Site Engineer to join our IT team. This role can be based from our Manchester office, with regular travel to sites and offices across the UK as required.
As an IT Service Desk/Site Engineer, you’ll play a key role in supporting colleagues across the business, providing both remote and on‑site technical support. Working as part of a collaborative IT team, you’ll help maintain reliable IT services, resolve technical issues and contribute to the delivery of IT projects and improvements.
Responsibilities
- Providing first and second‑line support to users across the business.
- Diagnosing and resolving hardware, software and network issues.
- Managing and updating incidents and requests through the Service Desk system.
- Supporting Microsoft 365 applications, desktop devices and mobile technologies.
- Visiting offices and project sites to provide hands‑on IT support when required.
- Assisting with the delivery of IT projects, upgrades and system improvements.
- Maintaining IT documentation, knowledge articles and asset records.
- Building positive relationships with colleagues and delivering excellent customer service.
Requirements
- Experience providing IT support in a Service Desk, Desktop Support or similar environment.
- Good working knowledge of Microsoft Windows, Microsoft 365 and desktop technologies.
- Experience using a Service Desk ticketing system.
- Strong troubleshooting and problem‑solving skills.
- Excellent communication and customer service skills.
- A proactive approach and the ability to manage a varied workload.
- A full UK driving licence and willingness to travel regularly across our offices and project sites.
Benefits
You’ll enjoy a varied and rewarding role, with opportunities to work across multiple locations and gain exposure to a wide range of technologies and projects. Alongside a competitive salary and great working culture, we offer a supportive environment and access to a wide range of financial, lifestyle, health and wellbeing benefits. To view our full range of benefits, please see the Bentley benefits brochure attached.
IT Service Desk/Site Engineer in Manchester employer: JN Bentley
At JN Bentley, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Based in Newport, our team enjoys the benefits of working within a stable, forward-looking company that prioritises employee growth through structured training and tailored development opportunities. With a diverse portfolio of projects across the UK, our employees have the chance to make a real impact while enjoying a competitive rewards package and flexible benefits tailored to their individual needs.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk/Site Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JN Bentley values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JN Bentley might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JN Bentley!
✨Direct Apply to JN Bentley
Let's not forget to apply directly through the JN Bentley website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk/Site Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JN Bentley.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JN Bentley. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JN Bentley
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
