At a Glance
- Tasks: Be the friendly face of our law firm, greeting clients and managing calls.
- Company: Join a successful full-service law firm in Manchester with a supportive team.
- Benefits: Full-time hours, flexible scheduling, and a chance to grow your skills.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Make a great first impression and enhance your communication skills daily.
- Qualifications: Previous reception experience and strong customer service skills are a must.
The predicted salary is between 22000 - 28000 £ per year.
An excellent opportunity has arisen for an experienced Receptionist to develop their existing skill set at a successful, full-service law firm based in Manchester. While working as part of the Reception team you will support the business and be able to effectively swap between different tasks such as meeting and greeting clients, booking and setting up meeting rooms, answering incoming calls and assisting with general office administration. This is a versatile role which will allow the right candidate to build on their existing experience. You will interact with colleagues at all levels and help us to provide a first-class client service. We are therefore looking for a friendly, welcoming individual with exceptional communication skills. This is a full-time role (35 hours a week) between the hours of 9:00 and 17:00. Some flexibility to change hours will be required occasionally to cover annual leave and sickness absence (between 08:00 – 18:00).
Key Responsibilities- Deliver a quality, professional reception service to the firm’s clients, partners and employees at all times.
- Approach each day with a flexible and solution-focused mindset, communicating effectively with the wider team to cover key tasks.
- Plan and prioritise tasks effectively, including quickly switching between client-facing responsibilities and administrative duties.
- Meet and greet clients and visitors in a warm, friendly and professional manner, providing an excellent first impression of the business.
- Answer incoming telephone calls and redirect callers to the appropriate person, taking clear and accurate messages and passing them on promptly.
- Maintain the Reception areas and meeting rooms to ensure they remain tidy, professional and well presented.
- Assist with meeting room booking requests, ensuring all required details are captured so rooms can be planned and prepared in advance.
- Ensure catering, conference call and AV requirements are arranged for room bookings where required.
- Support the preparation of marketing events held in the office as and when needed.
- Assist with general administration, including building access control and ordering catering supplies.
- Support with other appropriate tasks as required, recognising that the duties and responsibilities of the role are not exhaustive.
- Previous reception and administration experience in a client-facing role, ideally within a professional services environment.
- Excellent verbal and written communication skills.
- Ability to work proactively and use initiative when managing tasks.
- Willingness to learn and flexibility to support each element of the role.
- Strong attention to details.
- Strong customer service skills.
- Polite, calm and professional manner with a positive, solution-focused outlook.
- Good computer skills, including Outlook, Microsoft Word and Excel.
Receptionist in Manchester employer: JMW Solicitors
JMW Solicitors is an exceptional employer, offering a dynamic and supportive work culture that fosters professional growth and development. As part of the Real Estate Commercial team in Manchester, you will collaborate with leading experts in construction law, gaining invaluable experience while managing client relationships. The firm prioritises employee advancement, ensuring that you have the resources and mentorship needed to thrive in your legal career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JMW Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JMW Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JMW Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at JMW Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JMW Solicitors!
How to prepare for a job interview at JMW Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
