Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch client service and performance excellence.
- Company: Join JMW, a forward-thinking legal firm in Manchester with a supportive culture.
- Benefits: Enjoy a permanent full-time role with opportunities for personal and professional growth.
- Other info: Be part of a team that values your growth as much as the company's.
- Why this job: Make a real impact by mentoring others and driving team success in a vibrant environment.
- Qualifications: Proven supervisory experience, strong communication skills, and a knack for analytics.
The predicted salary is between 30000 - 40000 £ per year.
JMW’s Client Services Team acts as a liaison between new clients and departments, by delivering concise, accurate information about new enquiries to the relevant legal departments. Our supervisors are responsible for overseeing the performance of Client Service Executives, ensuring that the team are adhering to their service level standards by monitoring Key Performance Indicators (KPIs) and overseeing the general quality of the work being produced by the Client Services Team. We’re offering an excellent opportunity for an experienced supervisor/team leader to join our firm where your growth will be just as important as ours. As you grow into the Client Services Supervisor role you will have the chance to utilise your analytical skills to identify trends from management information and promote and suggest improvements to our current systems and procedures.
Key Responsibilities
- Exceeding the performance expectations of Client Services Executives
- Taking responsibility for the business outcomes you supervise, ensuring that service level standards are consistently met and that decision-making aligns with business strategy
- Organising workloads effectively, completing all tasks promptly and accurately and ensuring that all Client Services mailboxes are clear at the end of each working day
- Demonstrating expertise in the assessment or quoting of specific lead types, adeptly determining their viability and onboarding clients efficiently
- Communicating clearly with the senior leaders of the team, to demonstrate that direct reports are operating efficiently and effectively
- Representing JMW values, acting as a role model to colleagues and acting as a key knowledge-holder within the team, supporting junior colleagues with day-to-day queries, providing coaching and mentoring and supporting their development
- Regularly assessing the quality of work being produced by Client Services Executives, encouraging high levels of accuracy
- Conducting regular system testing, promptly identifying issues and minimising disruption
- Proactively addressing issues with performance, behaviour or capacity, seeking support from senior leaders as required
- Engaging with Senior Leadership Team meetings, providing observations on team performance and identifying areas for improvement
- Demonstrating an adaptable mindset and a willingness to accommodate to the changing needs of the team and business
Skills, Knowledge and Expertise
- Experience and a proven track record of outstanding performance as a supervisor or team leader, preferably in a similar role within the legal sector
- Experience managing key performance indicators (KPIs) and monitoring conversion rates
- Exceptional communication skills, both written and verbal
- Commercial awareness, recognising the importance of meeting Service Level Agreements and maintaining positive sentiment with both referrers and clients
- The ability to maintain/build team morale and promote team ethic
- Reliable, with an exemplary timekeeping and absence record
- Strong analytical skills
- Experience of using Proclaim case management system would be beneficial but is not a requirement
- Expertise in core areas of law dealt with by JMW’s Client Services Team, such as Real Estate, Personal Injury or Clinical Negligence would be advantageous
Client Services Supervisor in Manchester employer: JMW Solicitors
Contact Detail:
JMW Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector and let them know you're on the hunt for a Client Services Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JMW and understanding their values and services. Tailor your responses to show how your experience aligns with their needs, especially around KPIs and team management. We want to see that you’re not just a fit for the role, but also for our culture!
✨Tip Number 3
Practice your communication skills! As a Client Services Supervisor, you'll need to convey information clearly and effectively. Try mock interviews with friends or family to get comfortable discussing your past experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at JMW.
We think you need these skills to ace Client Services Supervisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant achievements that align with the role of Client Services Supervisor.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've exceeded performance expectations in previous roles and how you can bring that same energy to JMW.
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently.
How to prepare for a job interview at JMW Solicitors
✨Know Your Stuff
Make sure you understand the role of a Client Services Supervisor inside out. Familiarise yourself with JMW’s values, the key responsibilities listed in the job description, and the legal areas they cover. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you’ve managed KPIs and ensured service level standards were met. This will illustrate your capability to take on the responsibilities of the role.
✨Communicate Clearly
Since exceptional communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would communicate with both your team and senior leaders, ensuring everyone is aligned and informed.
✨Be Ready to Problem-Solve
Think of scenarios where you've had to address performance issues or improve processes. Be prepared to discuss how you identified problems, what steps you took to resolve them, and the outcomes. This will show your analytical skills and adaptability, which are crucial for the role.