At a Glance
- Tasks: Be the first point of contact for clients, providing top-notch support and service.
- Company: Join an award-winning law firm with a strong focus on client satisfaction.
- Benefits: Permanent full-time role with competitive salary and career growth opportunities.
- Other info: Dynamic team environment with ongoing training and development.
- Why this job: Make a real difference by helping clients navigate their legal journeys.
- Qualifications: Experience in client services, excellent communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced customer service professional eager to utilise your skills and knowledge in an award-winning law firm? We have a great opportunity for a Client Services Executive to join our busy Client Services team. The Client Services team plays a pivotal role as the linchpin between new and existing clients and our various legal teams, by conveying accurate information regarding client inquiries to the relevant department. This team serves as the backbone of our operation, supporting the legal departments in our Manchester, Liverpool and London offices. They are committed to delivering impeccable customer service, ultimately leading to the cultivation of repeat business and client endorsements. Typically the first point of contact for potential new clients, the successful candidate will act as an ambassador for JMW, reflecting our values and helping to ensure a smooth onboarding process for new matters.
Please note that we will be reviewing applications as they are received and will be conducting interviews on a rolling basis.
Key Responsibilities- Communicate effectively with clients across various channels, supporting them with their legal enquiries and providing first-class customer service at all times.
- Obtain and process client and enquiry information accurately using Proclaim case management software.
- Escalate new enquiries to the relevant departments and promptly record department feedback.
- Display an extensive understanding of the departments within JMW and the services they offer.
- Organise workloads effectively, completing all tasks promptly and accurately and ensuring that all Client Services mailboxes are clear at the end of each working day.
- Skillfully assess or quote specific lead types, determining their viability and onboarding clients efficiently.
- Support departments with matter opening and the completion of Know Your Client (KYC) checks.
- Demonstrate an adaptable mindset and a willingness to accommodate to the changing needs of the team and business.
- Proven experience in a client services focused role within a professional services environment, ideally the legal sector.
- Excellent communication skills, both written and verbal.
- Well organised and able to independently prioritise workloads to meet agreed service levels.
- Accurate data entry, with meticulous attention to detail when recording new enquiries or case updates within the Proclaim case management system.
- A strong academic record.
- Proven track record of meeting or exceeding Key Performance Indicators (KPIs).
- Experience with Proclaim case management software is desirable, but full training will be provided.
Client Services Executive in Manchester employer: JMW Solicitors
JMW is an award-winning law firm located in Manchester, offering a dynamic work environment that prioritises exceptional client service and employee development. As a Client Services Executive, you will be part of a supportive team that values collaboration and innovation, with ample opportunities for professional growth and advancement. The firm's commitment to excellence and its vibrant culture make it an ideal place for those seeking a meaningful career in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Manchester
✨Tip Number 1
Get to know the company inside out! Research JMW and understand their values, services, and recent achievements. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it's crucial to convey information clearly and confidently. Role-play with a friend or family member to get comfortable with common client inquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our Client Services team.
We think you need these skills to ace Client Services Executive in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Client Services Executive role. Highlight your customer service experience and any relevant legal knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client services and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JMW Solicitors
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the law firm's services and how the Client Services team fits into the bigger picture. Research JMW's values and recent achievements to show that you're genuinely interested in the firm.
✨Showcase Your Communication Skills
As a Client Services Executive, communication is key. Prepare examples from your past experiences where you effectively handled client inquiries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. You might be asked about specific tools or methods you use to stay organised, so think of practical examples that highlight your ability to keep things running smoothly.
✨Embrace Adaptability
The legal sector can be fast-paced and ever-changing. Be prepared to talk about times when you've had to adapt to new situations or changes in priorities. This will show that you can handle the dynamic nature of the role and are willing to grow with the team.
