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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot exciting tech challenges.
- Company: Join JMV Solutions, a forward-thinking IT service provider in Devon.
- Benefits: Enjoy a competitive salary, ongoing training, and a company vehicle for on-site visits.
- Why this job: Work with cutting-edge cloud and security technologies in a supportive team environment.
- Qualifications: Experience in IT support, strong Microsoft 365 knowledge, and excellent communication skills.
- Other info: Great opportunity for career growth and skill development in a dynamic tech landscape.
The predicted salary is between 30000 - 42000 £ per year.
Requirements
- Proven experience in a similar IT Support / Network Engineer role
- Strong understanding of Microsoft 365 administration
- Strong understanding of VOIP systems
- Strong understanding of firewalls, switching, VLANs, and network configuration
- Experience working with RMM/PSA tools (e.g., NinjaRMM, HaloPSA) is an advantage
- Solid troubleshooting and analytical skills
- Excellent communication and customer service skills
- Full UK driving licence
Desirable Certifications (Not Essential)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft Azure Fundamentals
- CompTIA Network / Security
- Vendor-specific networking or VOIP certifications
Responsibilities
- Provide 1st and 2nd line IT support across Windows and cloud platforms
- Install, configure, and troubleshoot VOIP systems
- Administer Microsoft 365 environments including Exchange Online, SharePoint, Intune, Azure AD, and security policies
- Manage broadband and network infrastructure including routers, Wi-Fi systems, firewalls, and switches
- Carry out on-site client visits for installations, troubleshooting, and project delivery
- Maintain accurate documentation through our PSA/RMM tools
- Support cybersecurity initiatives, patch management, compliance, and vulnerability remediation
- Assist with system upgrades, migrations, and new deployments
At JMV Solutions, we are a managed IT service provider based in Devon, dedicated to delivering reliable and modern technology solutions to businesses. As we expand our engineering team, we are seeking an experienced IT Support & M365 Technician to provide high-quality support across a range of platforms and technologies. We offer a competitive salary, ongoing training, and the opportunity to work with cutting-edge cloud and security technologies in a supportive team environment. You will also have a company vehicle or mileage allowance for on-site visits.
IT Support Technician in Newton Abbot employer: JMV Solutions Ltd
Contact Detail:
JMV Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Newton Abbot
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events, and don’t be shy about chatting with folks. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or VOIP systems, consider creating a portfolio or a project that highlights your expertise. This can really set you apart from other candidates when you’re in interviews.
✨Tip Number 3
Practice makes perfect! Before any interview, do some mock interviews with friends or family. Focus on common IT support questions and how you’d handle troubleshooting scenarios. This will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team at JMV Solutions. It shows initiative and enthusiasm, which we really value!
We think you need these skills to ace IT Support Technician in Newton Abbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and network engineering. Use keywords from the job description, like Microsoft 365 and VOIP systems, to show we’re looking for someone who fits the bill.
Show Off Your Skills: In your cover letter, don’t just list your skills—give us examples! Talk about how you’ve tackled troubleshooting or managed network configurations in the past. We love a good story!
Be Personable: Remember, communication is key in this role! Let your personality shine through in your application. We want to see that you can connect with clients and provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JMV Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, VOIP systems, and network configurations. Be ready to discuss specific experiences where you've successfully troubleshot issues or implemented solutions. This will show that you’re not just familiar with the tech, but that you can handle real-world challenges.
✨Show Off Your Communication Skills
Since excellent communication is key in IT support, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would assist a non-technical client. Demonstrating your ability to communicate effectively will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like troubleshooting a network outage or dealing with a frustrated client. Think through your problem-solving process and be ready to articulate it clearly. This will highlight your analytical skills and customer service approach.
✨Familiarise Yourself with RMM/PSA Tools
If you have experience with tools like NinjaRMM or HaloPSA, be prepared to discuss how you've used them in past roles. If you haven't used them before, do some research and be ready to talk about how you would adapt to using these tools in your new role.