At a Glance
- Tasks: Manage customer enquiries and coordinate equipment hires in a busy office.
- Company: Join JMS Powered Access, a trusted provider of powered access solutions.
- Benefits: Enjoy a competitive salary, great benefits, and career development opportunities.
- Other info: Supportive team environment with training and on-the-job support.
- Why this job: Be the first point of contact for customers and make their experience seamless.
- Qualifications: Strong communication skills and attention to detail; experience in customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
JMS Powered Access is a trusted provider of powered access solutions across the UK, operating a modern fleet and delivering safe, reliable equipment and excellent customer service. We’re looking for a friendly, organised Hire Desk Controller to join our Leeds team to handle enquiries and coordinate hires across logistics, engineering and sales.
You’ll be the first point of contact for customers calling or emailing to request plant and powered access equipment, and you’ll ensure hires are booked, scheduled, and handed over smoothly by liaising with drivers, engineers and the commercial team.
Key responsibilities:- Answer incoming enquiries (phone and email) and manage bookings professionally.
- Allocate and schedule hires with logistics, drivers and engineers to meet customer requirements.
- Keep hire records up to date in our system, processing any appropriate paperwork.
- Provide product and pricing information and elevate technical queries to engineering or sales.
- Monitor fleet availability and support timely machine prep and maintenance coordination.
- Support a positive customer experience by following up on deliveries, returns and any issues.
- Strong communicator with excellent telephone manner and attention to detail.
- Organised, able to prioritise multiple tasks in a busy hire office.
- Experience in equipment hire, transport, logistics or customer service is welcomed but not essential.
- Comfortable using IT systems and databases; experience with hire management software is a plus.
- Competitive salary and a great benefits package.
- Supportive team environment and clear career development opportunities.
- Training and on-the-job support.
- Pension and other employee benefits.
Send your CV and a short covering note to recruitment@jms.co.uk with “Hire Desk Controller – Leeds” in the subject line. Or call 0113 277 2456.
Hire Desk Controller (Leeds) employer: JMS Powered Access
At JMS Powered Access, we pride ourselves on being an excellent employer, offering a supportive team environment in our Leeds office where you can thrive as a Hire Desk Controller. With competitive salaries, a comprehensive benefits package, and clear career development opportunities, we are committed to fostering employee growth while ensuring a positive customer experience through teamwork and effective communication.
