Human Resources Advisor in Norwich

Job Title: HR Advisor

Location: Poringland, Norfolk

Salary: £30,000 - £35,000, depending on experience

Contract Type: Permanent

Working Pattern: Full Time (37.5 hours) Monday to Friday between 08:00 - 18:00

The successful candidate will be required to be flexible to accommodate the needs of the role.

Application Closing Date: 20th November

Interview: 27th November

Please note, the interviews will take place at our Head Office in Poringland

We are looking for an experienced and proactive HR Advisor to join our People Team at JMR Healthcare.

About the Central Services Teams

JMR Healthcare's central services teams support the delivery of high-quality care across the East of England. The teams oversee the management of our Residential, Crisis Management & Family Support Services, as well as key functions including Finance, HR, Governance, and Property Maintenance.

Working behind the scenes, the teams ensure our operations are safe, efficient, and values-led. Whether coordinating care packages, maintaining our facilities, or supporting our workforce, every role contributes to our mission of delivering world-class outcomes with Compassion, Excellence, Integrity, and Courage.

What can we offer you?

In addition to our competitive salary, we also offer:

• A Healthcash Plan (provided by SimplyHealth) providing access to a GP 24/7, discounted gym membership, money back on health costs, and discounts for highstreet and online shopping.
• Life cover protection of 3x salary providing peace of mind for your family.
• Employee Assistance Programme (EAP).
• 20 days (+ 8 bank holidays) holiday entitlement increasing up to 25 days (+ 8 bank holidays).
• Salary sacrifice pension scheme and occupational sick pay.
• Regular company events, including our Summer Fun Day for you and your family and our Annual Christmas Awards Evening.

About you:

The HR Advisor is responsible for providing professional, timely and practical HR advice to managers and employees across the JMR Group. The role supports the full employee lifecycle and plays a key role in ensuring our people practices are fair, compliant and aligned to our values.

The successful candidate will manage a varied employee relations caseload, coach managers to confidently manage people matters, support organisational change initiatives and contribute to the delivery of the organisation's People Strategy. This role also provides line management support to the People Assistant and works closely with wider People Team colleagues to deliver an excellent HR service across the Group.

Key Responsibilities

• Providing an excellent and proactive HR service to managers and employees across the organisation.
• Managing a range of employee relations cases from initial referral through to conclusion, including disciplinary, grievance, capability, performance, attendance, probation and flexible working matters.
• Coaching and supporting managers to build confidence in people management and ensure the consistent application of policies and procedures.
• Advising on the practical application of HR policies, procedures and employment legislation.
• Supporting managers with investigations, formal meetings and hearings, providing procedural guidance and HR expertise.
• Drafting and quality assuring HR correspondence, reports, meeting documentation and outcome letters.
• Identifying and escalating complex employment, safeguarding, equality and reputational risks where appropriate.
• Supporting the HR function with the review and development of policies, procedures and manager guidance to ensure legal compliance and best practice.
• Supporting HR leadership with organisational change activity including restructures, redundancy consultations, TUPE transfers and changes to terms and conditions.
• Leading and contributing to People initiatives including attendance management, performance management, employee engagement, workforce planning and equality, diversity and inclusion.
• Applying HR expertise and commercial awareness to support managers in achieving operational and strategic objectives.
• Analysing people data, trends and management information to support informed decision-making.
• Maintaining accurate employee relations records and HRIS data in line with GDPR and organisational requirements.
• Building effective working relationships across the wider People Team, including recruitment, learning and development, payroll and wellbeing colleagues.
• Line managing the People Assistant, ensuring employee lifecycle administration is delivered to a high standard and within agreed timescales.
• Supporting HR Leadership with the delivery of the organisation's People Strategy.

The ideal candidate will have:

• Level 3 in People Management (CIPD) or equivalent qualification/experience
• Experience in HR roles providing ER Casework advice and guidance
• Previous experience within an HR Advisory role or similar.
• Experience coaching and supporting managers on people matters.
• Excellent communication and relationship-building skills.

About JMR Healthcare:

Founded in 2020, JMR Healthcare has grown into one of the East of England’s most respected care providers, delivering high-quality support to individuals with learning disabilities, autism, and mental health needs. Our services include residential care, family support, crisis intervention, and in-house accredited training.

Behind our frontline care is a dedicated central services team that ensures our services run smoothly, efficiently, and with integrity.

Essential Information for Candidates:

JMR Healthcare LTD and JMR Recruitment LTD are committed to safeguarding and promoting the welfare of our children and young people by keeping them safe, and we expect all our staff to share in this responsibility.

The JMR Safer Recruitment Policy follows the guidance set out by Schedule 2 of the Children's Homes (England) Regulations 2015, where all offers of employment, and engagement, are subject to an Enhanced DBS Check with Adult & Child barred list checks and other pre-employment checks to confirm suitability to work with children and young people.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Please note, we do not offer sponsorship.

Closing date for applications: We will review candidates as and when applications are received and reserve the right to close this job advert early. It is therefore advised that you submit your application as soon as possible to avoid disappointment.