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- Tasks: Coordinate community care services and ensure smooth service delivery.
- Company: Join JMR Healthcare, a leading care provider in the East of England.
- Benefits: Full-time role with a supportive team and meaningful work.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong organisational and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you confident coordinating services, balancing priorities, and ensuring everything runs seamlessly? We’re looking for someone who can take ownership of service delivery while building strong relationships across teams.
Location: Poringland, Norfolk
Contract Type: Permanent
Working Pattern: Full Time (37.5 hours) Monday to Friday between 08:00 – 18:00. The successful candidate will be required to be flexible to accommodate the needs of the role, including participation in on-call evenings and weekends.
About You
As our Community Resource Officer, you will play a key operational role in coordinating community care services, ensuring that care packages are effectively resourced and delivered without disruption. You will take ownership of day-to-day service delivery, balancing demand, staffing, and priorities in real time.
You will be highly organised, proactive, and confident managing multiple moving parts. With a solutions-focused mindset, you will make informed decisions to maintain service continuity while working collaboratively with colleagues across the organisation.
You will be a strong communicator, able to build effective relationships with internal teams, senior leaders, and external stakeholders, ensuring clear and timely information sharing. You will contribute positively to the Community Services leadership team and support a coordinated, high-quality service aligned with our values: Compassion, Excellence, Integrity, and Courage.
Requirements
- Coordinate day-to-day service delivery, ensuring all care packages are staffed and delivered effectively
- Build, manage, and optimise staff rotas in line with service demand
- Respond quickly to changes, resolving staffing gaps and escalating risks where required
- Supervise and coordinate bank staff, ensuring reliability, accountability, and performance
- Manage staff availability and support proactive workforce planning
- Receive, triage, and coordinate referrals, ensuring timely mobilisation of care packages
- Allocate resources effectively based on complexity, location, and staff capability
- Maintain accurate oversight of service delivery and staffing levels in real time
- Communicate clearly with internal teams and stakeholders regarding service capacity, risks, and changes
- Work collaboratively with the Community Services leadership team to support effective and aligned service delivery
About JMR Healthcare
JMR Healthcare is a leading care provider in the East of England, supporting children and adults with learning disabilities, autism, and mental health needs. Founded by a frontline support worker, our roots are in compassionate, person-centred care — and that remains at the heart of everything we do.
We offer residential care, family support, crisis response, and accredited training, with a reputation for excellence and rapid mobilisation of care packages. As a Residential Support Worker, you’ll be part of a team that lives by our values: Compassion, Excellence, Integrity, and Courage — making a real difference in the lives of those who need it most.
About the Central Services Teams
JMR Healthcare’s central services teams support the delivery of high-quality care across the East of England. The teams oversee the management of our Residential and Community Support Services, as well as key functions including Finance, HR, Governance, and Property Maintenance.
Working behind the scenes, the teams ensure our operations are safe, efficient, and values-led. Whether coordinating care packages, maintaining our facilities, or supporting our workforce, every role contributes to our mission of delivering world-class outcomes with Compassion, Excellence, Integrity, and Courage.
Ready to Join Us?
If you’re passionate about supporting meaningful work and thrive in a values-led environment built on Compassion, Excellence, Integrity, and Courage, we’d love to hear from you. Submit your application through our dedicated Recruitment Portal. If you would like a confidential conversation about this role, please contact a member of the Recruitment Team on recruitment@jmrhealthcareagency.co.uk.
Essential Information for Candidates
JMR Healthcare LTD and JMR Recruitment LTD are committed to safeguarding and promoting the welfare of our children and young people by keeping them safe, and we expect all our staff to share in this responsibility.
The JMR Safer Recruitment Policy follows the guidance set out by Schedule 2 of the Children’s Homes (England) Regulations 2015, where all offers of employment, and engagement, are subject to an Enhanced DBS Check with Adult & Child barred list checks and other pre-employment checks to confirm suitability to work with children and young people. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
Please note, we do not offer sponsorship. Closing date for applications: We will review candidates as and when applications are received and reserve the right to close this job advert early. It is therefore advised that you submit your application as soon as possible to avoid disappointment.
Community Resource Officer in Norwich employer: JMR Healthcare
Contact Detail:
JMR Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Resource Officer in Norwich
✨Tip Number 1
Get to know the company! Research JMR Healthcare and understand their values of Compassion, Excellence, Integrity, and Courage. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to community care. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've coordinated services or managed multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Resource Officer in Norwich
Some tips for your application 🫡
Show Your Organisational Skills: As a Community Resource Officer, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills and any experience you have in coordinating services or managing staff rotas.
Communicate Clearly: Strong communication is key in this role. Use your application to demonstrate how you've effectively communicated with teams or stakeholders in the past. Clear examples will help us see your potential!
Emphasise Your Problem-Solving Abilities: We love a solutions-focused mindset! Share instances where you've successfully resolved issues or adapted to changes in service delivery. This will show us you're ready for the challenges of the role.
Apply Through Our Website: Don't forget to submit your application through our dedicated Recruitment Portal! It’s the best way for us to receive your details and get the ball rolling on your journey with JMR Healthcare.
How to prepare for a job interview at JMR Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Community Resource Officer. Familiarise yourself with the key tasks like coordinating service delivery and managing staff rotas. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Communication Skills
As a Community Resource Officer, strong communication is crucial. Prepare examples of how you've effectively communicated with teams or stakeholders in the past. Highlight situations where your clear communication helped resolve issues or improved service delivery.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think on your feet and solve problems quickly. JMR Healthcare values a solutions-focused mindset, so share examples that showcase your ability to manage multiple priorities and respond to changes effectively.
✨Align with Their Values
JMR Healthcare emphasises Compassion, Excellence, Integrity, and Courage. Think about how these values resonate with you and prepare to discuss how you've embodied them in your previous roles. This will show that you're not just a fit for the job, but also for their culture.