At a Glance
- Tasks: Support retail and international sales teams with administrative tasks and customer relationship management.
- Company: Join JML, a dynamic consumer products business with over 40 years of innovation.
- Benefits: Enjoy 25 days holiday, private health insurance, and a staff discount scheme.
- Other info: Training provided to help you succeed and grow within the company.
- Why this job: Be part of a growing team that values your contributions and offers career development.
- Qualifications: Experience in retail or administration, strong Excel skills, and a proactive attitude.
The predicted salary is between 25000 - 25000 £ per year.
LOCATION: OFFICE BASED ROLE BASED AT TYNE DOCK, SOUTH SHIELDS, TYNE & WEAR NE33
SALARY: £25,000 per annum
Full Time 37.5 hours per week, from Monday to Friday, 9 am to 5.30pm
JML is a dynamic, multi-channel consumer products business with over 40 years of expertise in product innovation, brand development, and retail marketing. We bring our products to life through a powerful combination of in-store theatre, digital marketing, ecommerce, and strategic retail partnerships across the UK and internationally. Our continued growth is driven by data led decision making, strong customer relationships, and first-class customer service. As an industry leading multi-channel business our vision is simple: to have a JML product in every home.
Reporting to the National Account Manager, this is a high intensity role working as part of our Retail and International sales teams, supporting the smooth and efficient running of a portfolio of large retail accounts across the UK, Ireland and Internationally. As a Retail Administration Assistant, you will support the National Account Managers and the International Sales Manager and will need to be proactive and take charge of all administrative tasks in connection with sales, ensuring both internal colleagues and external customer needs are fully met. The role involves detailed work using Outlook, Microsoft Excel, Power BI and Dynamics 365 Finance and Operations. You will be required to build and maintain strong customer relationships.
Key Responsibilities
- Establish and maintain a strong understanding of the business
- Manage the process from product set up through to order receipt and delivery to the customer which requires cross team coordination across the business
- Collate all orders for allocation and replenishment, ensuring the orders are processed and dispatched in sufficient time to meet customer delivery slots, and clearly communicating any delays or amendments in a timely manner.
- Set up new customers on Finance & Operations and ensure all customer data is kept up to date. This includes addresses, prices and customer sku’s.
- Set up new products with retailers and distributors using customer specific data files/portals and arranging for samples, artwork, image and film assets to be sent to customers.
- Checking pre-shipment images from suppliers to ensure orders are compliant for our International customers.
- Answering queries from retail head offices and stores via telephone and email.
- Accurately recording and maintaining weekly and daily EPOS data
- Supporting the Field Sales Team; organising POS, assisting with sending out new equipment, chasing up deliveries to stores.
EXPERIENCE
The ideal candidate will come from a retail and/or administration background and have previous experience of working in a busy office environment. To be successful in the role you will need to demonstrate the following:
- Strong numerical and analytical ability showing a high level of proficiency in Excel, Outlook and Word are essential.
- The use of Dynamics 365 Finance & Operations and Power BI is a key part of the role, experience with this software is desirable but not essential.
- A solution focused and professional attitude with colleagues and customers
- Good time management with the ability to work under pressure and to deadlines.
- A high level of attention to detail is essential
- Excellent communication skills
- A good work ethic and a desire to provide great customer service and support to both customers and JML colleagues
- Enthusiastic individual with a drive to succeed and a willingness to learn and develop with the role
- Ability to organise, prioritise and evaluate your own workload
- A keen interest in understanding JML’s products, customers and wider business operations
In return we will provide all the training you will need to succeed within the role and give you a chance to have a successful career in a growing business that rewards staff for their hard work.
Benefits JML Offer
- 25 days holiday a year, increasing after 3 and 6 years’ service
- Employee Assistance Programme
- Private Health Insurance after 1 year of service
- Contributory Pension Scheme after 3 months of service
- Life Assurance Scheme
- Staff Product Discount Scheme
- Eye Care Vouchers
- Bike to Work Scheme
- Enhanced Maternity and Paternity
For further information about JML products visit our website at www.JMLdirect.com
Retail Adminstration Assistant (UK & International) in South Shields employer: JML
JML is an exceptional employer that values its employees by offering a dynamic work environment and a comprehensive benefits package, including 25 days of holiday, a fully expensed company van, and private health insurance after one year. With a strong focus on employee growth and development, JML fosters a culture of teamwork and innovation, making it an ideal place for those looking to thrive in a fast-paced sales role while enjoying the flexibility of working across vibrant retail locations in Croydon and surrounding areas.
