At a Glance
- Tasks: Support retail accounts and manage orders for a dynamic consumer products business.
- Company: Join JML, a leader in product innovation and retail marketing with over 40 years of experience.
- Benefits: Enjoy 25 days holiday, private health insurance, and a contributory pension scheme.
- Other info: Receive comprehensive training and enjoy a supportive workplace culture.
- Why this job: Be part of a growing team and develop your career in a fast-paced environment.
- Qualifications: Strong numerical skills and proficiency in Excel; retail or admin experience preferred.
The predicted salary is between 25000 - 25000 £ per year.
LOCATION: OFFICE BASED ROLE BASED AT TYNE DOCK, SOUTH SHIELDS, TYNE & WEAR NE33
SALARY: £25,000 per annum Full Time 37.5 hours per week, from Monday to Friday, 9 am to 5.30pm
JML is a dynamic, multi-channel consumer products business with over 40 years of expertise in product innovation, brand development, and retail marketing. We bring our products to life through a powerful combination of in-store theatre, digital marketing, ecommerce, and strategic retail partnerships across the UK and internationally. Our continued growth is driven by data led decision making, strong customer relationships, and first-class customer service. As an industry leading multi-channel business our vision is simple: to have a JML product in every home.
Reporting to the National Account Manager, this is a high intensity role working as part of our International and Retail Teams, supporting the smooth and efficient running of a portfolio of large retail accounts across the UK, Ireland and Internationally. As a Retail Accounts Assistant, you will support the National Account Managers and the International Sales Manager and will need to be proactive and take charge of all administrative tasks in connection with sales, ensuring both internal colleagues and external customer needs are fully met. The role involves detailed work using Outlook, Microsoft Excel, Power BI and Dynamics 365. You will be required to build and maintain strong customer relationships.
Key Responsibilities- Managing the order process from order receipt to delivery to the customer. This includes collating all orders from specific customers for allocation and replenishment, ensuring the orders are processed and dispatched in sufficient time to meet customer delivery slots, and liaising with contacts at retailers when orders need to be amended.
- Setting up new customers on Dynamics 365 and ensuring all customer data is kept up to date. This includes addresses, prices and customer sku’s.
- Setting up new products with retailers and distributors using customer specific data files, or customer specific portals and arranging for samples to be sent.
- Sending artwork, image and film assets to customers.
- Liaising with our Product Development Team to ensure all product details and test reports are available to send to customers.
- Checking pre-shipment images from suppliers to ensure orders are compliant for our International customers.
- Liaising with our Finance Team to ensure all payments are processed ahead of shipment to our International customers.
- Answering queries from retail head offices and from retail stores via telephone and email.
- Accurately recording and maintaining EPOS data.
- Supporting the Field Sales Team; organising POS, assisting with sending out new equipment, chasing up deliveries to stores.
- Establish and maintain strong understanding of the business.
The ideal candidate will come from a retail and/or administration background and have previous experience of working in a busy office environment. To be successful in the role you will need to demonstrate the following:
- Strong numerical and analytical ability showing a high level of proficiency in Excel, Outlook and Word are essential.
- The use of Dynamics 365 Finance & Operations and Power BI is a key part of the role, experience with this software is desirable but not essential.
- A solution focused and professional attitude with colleagues and customers.
- Good time management with the ability to work under pressure and to deadlines.
- A high level of attention to detail is essential.
- Excellent communication skills.
- A good work ethic and a desire to provide great customer service and support to both customers and JML colleagues.
- Enthusiastic individual with a drive to succeed and a willingness to learn and develop with the role.
- Ability to organise, prioritise and evaluate your own workload.
- A keen interest in understanding JML’s products, customers and wider business operations.
In return we will provide all the training you will need to succeed within the role and give you a chance to have a successful career in a growing business that rewards staff for their hard work.
Benefits JML Offer- 25 days holiday a year, increasing after 3 and 6 years’ service.
- Employee Assistance Programme.
- Private Health Insurance after 1 year of service.
- Contributory Pension Scheme after 3 months of service.
- Life Assurance Scheme.
- Staff Product Discount Scheme.
- Eye Care Vouchers.
- Bike to Work Scheme.
- Enhanced Maternity and Paternity.
For further information about JML products visit our website at www.JMLdirect.com.
Retail Administration Assistant (UK & International) in South Shields employer: JML
JML is an exceptional employer located in Tyne Dock, South Shields, offering a vibrant work culture that fosters growth and innovation. With a commitment to employee development, we provide comprehensive training and a range of benefits including private health insurance, a contributory pension scheme, and generous holiday allowances. Join us to be part of a dynamic team where your contributions are valued and rewarded, and where you can thrive in a supportive environment focused on customer satisfaction and product excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Administration Assistant (UK & International) in South Shields
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show your enthusiasm for JML and how you can contribute to their vision of having a product in every home. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your experience and how it aligns with the Retail Administration Assistant role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your genuine interest in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Retail Administration Assistant (UK & International) in South Shields
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Administration Assistant role. Highlight your relevant experience, especially in retail and administration, and showcase your skills in Excel and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for JML. Don’t forget to mention your enthusiasm for our products!
Showcase Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. You could even include examples of how you've demonstrated this skill in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at JML
✨Know Your Numbers
Since the role requires strong numerical and analytical skills, brush up on your Excel proficiency. Be ready to discuss how you've used data in previous roles to make decisions or improve processes.
✨Familiarise Yourself with Dynamics 365
While experience with Dynamics 365 is desirable but not essential, showing that you've done your homework can set you apart. Consider exploring online tutorials or resources to get a basic understanding of how it works.
✨Demonstrate Your Customer Service Skills
This position involves building strong customer relationships, so prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your solution-focused attitude!
✨Show Enthusiasm for JML Products
Take some time to learn about JML’s products and their market presence. Being able to discuss specific products or campaigns during your interview will show your genuine interest in the company and its mission.
