Retail Accounts Assistant (UK & International) in South Shields

JML is a dynamic, multi-channel consumer products business with over 40 years of expertise in product innovation, brand development, and retail marketing. We bring our products to life through a powerful combination of in-store theatre, digital marketing, ecommerce, and strategic retail partnerships across the UK and internationally. Our continued growth is driven by data led decision making, strong customer relationships, and first-class customer service. As an industry leading multi-channel business our vision is simple: to have a JML product in every home.

Reporting to the National Account Manager, this is a high intensity role working as part of our International and Retail Teams, supporting the smooth and efficient running of a portfolio of large retail accounts across the UK, Ireland and Internationally. As a Retail Accounts Assistant, you will support the National Account Managers and the International Sales Manager and will need to be proactive and take charge of all administrative tasks in connection with sales, ensuring both internal colleagues and external customer needs are fully met. The role involves detailed work using Outlook, Microsoft Excel, Power BI and Dynamics 365. You will be required to build and maintain strong customer relationships.

• Managing the order process from order receipt to delivery to the customer, including collating all orders from specific customers for allocation and replenishment, ensuring the orders are processed and dispatched in sufficient time to meet customer delivery slots, and liaising with contacts at retailers when orders need to be amended.
• Setting up new customers on Dynamics 365 and ensuring all customer data is kept up to date, including addresses, prices and customer SKU’s.
• Setting up new products with retailers and distributors using customer specific data files or customer specific portals and arranging for samples to be sent.
• Sending artwork, image and film assets to customers.
• Liaising with our Product Development Team to ensure all product details and test reports are available to send to customers.
• Checking pre-shipment images from suppliers to ensure orders are compliant for our International customers.
• Liaising with our Finance Team to ensure all payments are processed ahead of shipment to our International customers.
• Answering queries from retail head offices and from retail stores via telephone and email.
• Accurately recording and maintaining EPOS data.
• Supporting the Field Sales Team; organising POS, assisting with sending out new equipment, chasing up deliveries to stores.
• Establish and maintain strong understanding of the business.

The ideal candidate will come from a retail and/or administration background and have previous experience of working in a busy office environment. To be successful in the role you will need to demonstrate the following:

• Strong numerical and analytical ability showing a high level of proficiency in Excel, Outlook and Word are essential.
• The use of Dynamics 365 Finance & Operations and Power BI is a key part of the role; experience with this software is desirable but not essential.
• A solution focused and professional attitude with colleagues and customers.
• Good time management with the ability to work under pressure and to deadlines.
• A high level of attention to detail is essential.
• Excellent communication skills.
• A good work ethic and a desire to provide great customer service and support to both customers and JML colleagues.
• Enthusiastic individual with a drive to succeed and a willingness to learn and develop with the role.
• Ability to organise, prioritise and evaluate your own workload.
• A keen interest in understanding JML’s products, customers and wider business operations.

In return we will provide all the training you will need to succeed within the role and give you a chance to have a successful career in a growing business that rewards staff for their hard work.

• 25 days holiday a year, increasing after 3 and 6 years’ service.
• Employee Assistance Programme.
• Private Health Insurance after 1 year of service.
• Contributory Pension Scheme after 3 months of service.
• Life Assurance Scheme.
• Staff Product Discount Scheme.
• Eye Care Vouchers.
• Bike to Work Scheme.
• Enhanced Maternity and Paternity.

For further information about JML products visit our website at www.JMLdirect.com.