At a Glance
- Tasks: Coordinate customer orders and manage transport logistics in a dynamic office environment.
- Company: Join JML, a leading consumer products business with over 40 years of innovation.
- Benefits: Enjoy 25 days holiday, private health insurance, and a contributory pension scheme.
- Other info: Flexible work environment with opportunities for career growth and development.
- Why this job: Be a vital link in a fast-paced team, making a real impact on customer satisfaction.
- Qualifications: Strong analytical skills, proficiency in Excel, and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
LOCATION: TYNE DOCK, SOUTH SHIELDS, TYNE & WEAR NE33 5SP
Full-time 37.5 hours per week
Office based role
Monday to Friday, 9am to 5pm including 1/2-hour unpaid lunch break
Plus, benefits including on-site parking
Reporting to the Operations Manager, you will support the day-to-day coordination of customer orders, third party warehouse operations, transport bookings and returns and rework management. You will be a key link between customers, carriers and our external warehouse partners to ensure orders are processed accurately and delivered efficiently.
JML is a dynamic, multi-channel consumer products business with over 40 years of expertise in product innovation, brand development, and retail marketing. Our continued growth is driven by data led decision making, strong customer relationships, and first-class customer service.
Key Responsibilities- Book in deliveries and arrange transport.
- Track orders and monitor day-to-day courier queries/POD requests (Asda ToYou, Royal Mail etc.)
- Monitor communication between courier and 3rd Party warehouse, ensuring all collection times and any collection issues are dealt with as soon as possible.
- Work with 3rd party warehouse with regards to all DC deliveries ensuring they have all the relevant delivery information, rework information, labels and paperwork.
- Arrange reworks with 3rd party companies, ordering labels.
- Arrange collection of Retail DC/Field Sales Team/Mail order returns.
- Manage stock issues that may occur, investigate the issues with warehouse/adjustments on D365.
- Ensure all daily/weekly/monthly reports/planners are kept up to date.
- General filing and ad hoc duties as requested from time to time by line management.
- Analytical skills – you should be able to demonstrate a level of proficiency in Excel, as well as strong administration, data entry skills and perform a high level of numeracy.
- Ability to work on own initiative as well as part of a team with excellent time management and interpersonal skills.
- Excellent communication skills, particularly written including dealing with “offshore” suppliers.
- Ability to organise, categorise and reproduce detailed information with speed and efficiency, possessing high attention to detail, sometimes managing multiple priorities.
- Ability to think ahead, identifying issues and to offer solutions.
- Have confidence to prioritise own workload without constant supervision.
- Flexibility and willing to work in a constantly changing environment.
- Conscientious, responsible and a team player.
- Able to build and maintain good supplier and people relationships.
- Experience of Microsoft Dynamics 365.
- Basic understanding of the core Microsoft packages (Word, PowerPoint, Excel, Planner).
- 25 days holiday a year (plus 8 bank/public holidays), increasing after 3 and 6 years’ service.
- Employee Assistance Programme.
- Private Health Insurance after 1 year of service.
- Contributory Pension Scheme after 3 months of service.
Operations Administrator employer: JML
JML is an exceptional employer located in Tyne Dock, South Shields, offering a vibrant work culture that prioritises employee well-being and growth. With benefits such as 25 days of holiday, private health insurance, and a contributory pension scheme, we foster a supportive environment where team members can thrive and develop their skills. Join us to be part of a dynamic team dedicated to innovation and customer satisfaction, all while enjoying the convenience of on-site parking and a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like JML and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at JML!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like JML keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to JML:This is your chance to really connect with the team at JML. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at JML
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with JML.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show JML that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at JML. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
