At a Glance
- Tasks: Help customers navigate accident claims and provide top-notch support.
- Company: Join CRASH Services, a leader in accident management with a fresh new site.
- Benefits: Enjoy 30 days holiday, competitive salary, and a supportive team environment.
- Other info: Full-time role with excellent career growth and training opportunities.
- Why this job: Make a real difference by assisting people during challenging times.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
CRASH Services is seeking to recruit a Claims Handler in our brand new site in Dungannon, County Tyrone. The Claims Handler will work alongside their colleagues in the Claims Department, in the provision of Accident Management Services to the public and all external partners including Insurance Brokers, Repairers, Solicitors and other introducers and their respective customers who have been involved in Road Traffic Collisions.
Accountabilities
- To be accountable for the provision of accident management services to all customers.
- To be accountable for Quality of Work expectations.
- To be accountable for the Customer service received by our External and Internal Customers.
- To achieve the targets set for the role within set timescales.
- To be accountable for your workstation and any equipment provided to you.
- The Health & Safety of yourself and colleagues.
Specific Duties
- Ensure that all enquiries are dealt with on the day of receipt.
- Deal with initial telephone enquiries from all sources of introduction in a polite and professional manner.
- Consult task list and complete all tasks assigned on a daily basis.
- Provide sound advice to customers regarding their options and explaining the service in full.
- Be proactive in keeping clients informed of case status.
- Introduce clients to a panel solicitor for relevant cases.
- Deal with cases as appointed by the Job Allocation Board.
- Be proactive in gathering information on the accident circumstances in the initial call to assist in determination of liability and issuing indemnity.
- Ensure that an initial enquiry information is completed in full for each new case.
- Update case management system with necessary information.
- Carry out case investigations and make decisions on the level of service Crash are able to provide.
- Arrange delivery and/or collection of Hire Vehicles with the assistance of the Fleet and Recovery Team.
- Monitor ongoing cases handled.
- Ensure that you check Insurance Renewals on a daily basis and process accordingly.
- Effectively liaise with all parties involved in the claim process.
- Attend visits with sources of work under the direction of the Sales team at least monthly.
- Attend other external partners meetings, training and visits as required.
- Adhering to the Quality of Work expectations and company procedures for Claims Management.
- Record all non-conformances and complaints as per company procedure.
Additional Responsibilities
- Updating Team leader on progress as required.
- Updating Team Leader and the wider team on all industry news, developments and information learned from external partners.
- Actively partaking in meetings as and when required.
- Request training identified to assist in being successful in the role and attend required training.
- Participation in GPS appraisals and performance reviews.
Other
- Adhering to the rules and regulations and Health and Safety guidelines of the company.
- Demonstrate confidentiality at all times.
- Commitment to preserving high customer care standards at all times.
- Supporting colleagues through knowledge sharing.
- To undertake other such reasonable duties as shall from time to time be required by the company.
Person Specification
Essential Qualifications and Experience
- Experience of working in a customer focused environment with the ability to demonstrate excellent customer service skills.
- Ability to demonstrate good relationships.
- Demonstrable experience of working in a busy office environment with excellent time management skills.
- Excellent Communication Skills in English.
- The ability to work as part of a team and make a positive contribution.
- Ability to take accountability and work on own initiative.
- Ability to demonstrate a problem solving approach.
- Demonstrable commitment to confidentiality.
- A flexible approach to work to meet the needs of the business and the role.
- Excellent IT Skills with proven experience in Microsoft Packages.
- Excellent administration skills.
- A friendly, positive, enthusiastic and professional character.
- Demonstrable commitment to goals, objectives and vision of the organisation.
Desirable Qualifications and Experience
- Relevant experience in all aspects and types of Accident Management Claims.
- Good Knowledge of geographical locations in Northern Ireland.
- A current and valid driving licence and access to personal transport for business use.
- 5 GCSE’s (or equivalent), grade A-C including English and Maths.
Conditions of Service
- The appointment of Claims Handler is a full time, permanent post.
- This position is subject to the completion of a satisfactory 6 month probationary period.
- Holidays will be based on an annual entitlement of 30 days annually, to include recognised statutory and public holidays.
- Maximum 35 hours per week (5 days per week 9am-5pm), exclusive of meal breaks.
- Location Dungannon, with a requirement for initial training of 4-8 weeks in our Newry or Belfast Site.
Claims Handler in Dungannon employer: JMK Solicitors Limited
CRASH Services is an exceptional employer, offering a supportive work culture in Dungannon that prioritises employee growth and development. With a commitment to high customer care standards, employees benefit from comprehensive training opportunities, a generous holiday entitlement of 30 days, and a collaborative environment that fosters strong relationships with colleagues and external partners alike.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Dungannon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at CRASH Services. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for that interview! Research common questions for Claims Handler roles and practice your answers. We want you to shine when discussing your customer service skills and problem-solving abilities.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with someone from CRASH Services, let them know why you're excited about the role and how you can contribute to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CRASH Services family.
We think you need these skills to ace Claims Handler in Dungannon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and partners, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Be Proactive in Your Approach:In your application, mention any instances where you've taken initiative or solved problems in previous roles. This shows us that you're ready to tackle challenges head-on, just like you'll need to do as a Claims Handler.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JMK Solicitors Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Handler inside out. Familiarise yourself with accident management services, the types of claims you'll be handling, and the key players involved like insurers and solicitors. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or resolved complaints effectively. This will demonstrate your ability to maintain high standards of customer care.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. If you're unsure about a question, don't hesitate to ask for clarification. This reflects your problem-solving approach and willingness to engage.
✨Be Proactive and Positive
Employers love candidates who take initiative. Share instances where you've proactively gathered information or improved processes in previous roles. Also, maintain a positive attitude throughout the interview; it reflects your enthusiasm for the job and your ability to work well in a team.
