At a Glance
- Tasks: Deliver top-notch customer service and manage key accounts with a friendly approach.
- Company: Join a dynamic brand known for its commitment to customer satisfaction.
- Benefits: Enjoy a supportive work environment with onsite parking and a structured schedule.
- Other info: Perfect for those looking to grow in a fast-paced, collaborative setting.
- Why this job: Make a real difference by enhancing customer experiences and building lasting relationships.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
An exciting opportunity is available in our Brand Customer Service team. The successful candidate will have previous customer service experience and be passionate about providing a high standard of support to our client base.
Job Overview
- Provide excellent customer service to both queries from customers and to general enquiries from non-account holders in a courteous and timely manner and to the customers' complete satisfaction.
- Proactively work to improve the customers' experience and deliver a service exceeding the customers' expectations.
- Communicate effectively with team members and other departments to ensure the smooth running of the office.
- Accurate and timely completion of additional customer service and sales related tasks as and when they are set by the office manager.
Key Responsibilities
- Management of key customer accounts within the brands businesses.
- Build strong working relationships with clients.
- Answer expected level of incoming calls and handle customer enquiries methodically and professionally.
- Cross selling products to actively drive all current promotions.
- Process and key in customer purchase orders into our systems with accuracy and attention to detail.
- Proactively call customers to offer alternatives to out of stock products and resolve any first line technical queries.
- Communicate clearly with other departments to ensure customer orders and enquiries are fulfilled on time and to the customers' complete satisfaction.
- Daily completion of additional customer service and sales related tasks as set by the Office Manager.
- General administration and electronic filing.
- Ad hoc duties as required.
Experience required
- Proficient in Outlook and Excel to an intermediate level.
- Excellent communication and organisational skills.
- Experience in a telephone-based customer service role.
- Previous telephone-based sales experience.
- Excellent in understanding and proven experience in using systems.
Working hours
- Mon to Thurs 8am to 5pm, Fri 8am to 4pm.
- Fully office based, onsite parking.
Customer Service Advisor in Poole employer: JMK Resourcing
Join our dynamic Brand Customer Service team, where we prioritise a supportive and collaborative work culture that empowers our employees to excel. With a focus on professional growth, we offer comprehensive training and development opportunities, ensuring you can enhance your skills while delivering exceptional service to our valued clients. Located in a convenient area with onsite parking, we foster an environment that values teamwork and customer satisfaction, making us an excellent employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Poole
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you handle real calls like a pro!
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in Poole
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond to provide excellent support, so share specific examples that demonstrate your passion for helping customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we’re looking for and how you fit the bill.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at JMK Resourcing
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to ensure their satisfaction. This shows that you’re not just experienced, but also passionate about providing excellent service.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with team members or resolved customer issues. This will demonstrate your ability to work well within a team and handle customer queries professionally.
✨Familiarise Yourself with the Company
Do some research on the company and its products. Understanding their brand and customer base will help you tailor your responses during the interview. It also shows that you’re genuinely interested in the role and the company, which can set you apart from other candidates.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might have to handle a mock customer call. Practising these scenarios can help you think on your feet and demonstrate your problem-solving skills. Remember, it’s all about showing how you can exceed customer expectations!
