At a Glance
- Tasks: Deliver top-notch customer service and manage key accounts with a friendly approach.
- Company: Join a vibrant team dedicated to exceptional customer experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and collaboration.
- Why this job: Make a difference by enhancing customer satisfaction and building lasting relationships.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
An exciting opportunity is available in our Brand Customer Service team. The successful candidate will have previous customer service experience and be passionate about providing a high standard of support to our client base.
Job Overview
- Provide excellent customer service to both queries from customers and to general enquiries from non-account holders in a courteous and timely manner and to the customers' complete satisfaction.
- Proactively work to improve the customers' experience and deliver a service exceeding the customers' expectations.
- Communicate effectively with team members and other departments to ensure the smooth running of the office.
- Accurate and timely completion of additional customer service and sales related tasks as and when they are set by the office manager.
Key Responsibilities
- Management of key customer accounts within the brands businesses.
- Build strong working relationships with clients.
- Answer expected level of incoming calls and handle customer enquiries methodically and professionally.
- Cross selling products to actively drive all current promotions.
Customer Service Advisor employer: JMK Resourcing
As a Customer Service Advisor in our Brand Customer Service team, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to enhance your skills while making a meaningful impact on customer satisfaction. Join us in a location that fosters innovation and teamwork, ensuring that every day is rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service scenarios! Think about common queries and how you'd handle them. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love candidates who are genuinely passionate about providing top-notch support.
Tailor Your Application:Make sure to customise your application to fit the role of Customer Service Advisor. Highlight relevant experience and skills that match the job description. This shows us that you’ve done your homework and understand what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at JMK Resourcing
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples that showcase your ability to provide excellent support and exceed customer expectations.
✨Research the Company and Its Values
Take some time to understand the company’s mission and values. This will help you align your answers with what they’re looking for. Show enthusiasm for their brand and be prepared to explain why you want to work with them specifically.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to understand customer needs.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might have to handle a mock customer enquiry. Practise staying calm and professional while addressing the customer's concerns. This will highlight your problem-solving skills and ability to think on your feet.
