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- Tasks: Support Financial & Supply Chain systems, manage support tickets, and ensure smooth operations.
- Company: Join a dynamic team in a growing group of businesses based in Poole, Dorset.
- Benefits: Comprehensive onboarding, ongoing training, and opportunities for career growth.
- Other info: Regular office presence required, with occasional travel to other sites.
- Why this job: Be a problem-solver and make a real impact in a collaborative environment.
- Qualifications: Degree in Financial or Supply Chain Management with a keen interest in IT.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a proactive and detail-oriented Graduate Systems Support Analyst to join our team, providing support across Financial & Supply Chain systems. This role plays a key part in maintaining the smooth operation of primary applications across our group of businesses, supporting system integrations, managing support tickets, and collaborating with internal teams and external suppliers. With an ever-expanding portfolio of companies, the role will support growth of the Group via new acquisitions. Looking for problem-solvers with a genuine interest in application support who are eager to learn. Comprehensive onboarding and ongoing training will be provided. The role could suit a Graduate level candidate with either a Financial or Supply Chain Management focused degree, who has a keen interest in IT. This position is based on-site in Poole, Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed.
Key Responsibilities
- Support Ticket Management: Triage incoming tickets across the Group for the core ERP application (Microsoft Business Central). Prioritize incidents based on business impact and user urgency; escalation when required. Highlight and progress Controlled Change Requests (CCRs) through the agreed process. Log issues with suppliers where appropriate and maintain clear, timely status updates. Assist with support of other applications going forward (e.g. Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk).
- Integration Monitoring & Resolution: Monitor and action system and data integration errors across our group of companies (e.g. order imports, shipment/receipt confirmations, stock updates between ERP and WMS, exports/imports between core apps). Investigate root causes, liaise with relevant departments, and oversee fixes. Coordinate with stakeholders to correct data at source and implement guardrails to reduce repetition.
- Change, CCR & Bug Tracking: Log and track CCRs, ensuring scope, approvals, test evidence, and deployment steps are captured. Identify and report defects/configuration gaps; follow through to resolution and post-fix validation. Assist with implementation of ERP systems into new acquisitions.
- User Support & Testing (UAT): Provide hands-on support to end users across Finance, Operations, and other functions of the businesses. Assist with User Acceptance Testing for code/configuration changes, deployments, and fixes.
- 3rd Party Support Coordination: Raise and manage tickets with suppliers; supply reproducible steps, logs, and clear business requirements. Follow up on unresolved tickets and communicate progress to stakeholders.
- Documentation & Knowledge Base: Maintain up-to-date support documentation, standards, and end-user guides. Curate and publish resources to the internal knowledge base to enable self-service.
Knowledge, Experience and Skills required
Required: Understanding of either Financial or Supply Chain processes. Understanding of system integrations (data flows, import/export, interfaces, error logs). Strong customer support and communication skills with clear, concise updates. Solid troubleshooting and testing capability; structured, evidence-based problem-solving. Effective time management and prioritisation in a ticket-driven environment.
Desirable: Experience in an ERP Support role (preferable Business Central/NAV). Core user experience and understanding of an ERP system. Hands-on experience providing systems assistance to others. Familiarity with support/ticketing systems (e.g. HaloITSM, Zendesk).
Attributes Required: Curious, inquisitive and systems-literate. Solution-focused and calm under pressure; strong ownership and follow-through. Collaborative team player across IT, Finance, Operations, and external partners. Diligent in documentation and keen on continuous learning. Proactive in identifying and addressing potential issues before they escalate. Adaptable to changing technologies and business needs. Clear and effective communicator with both technical and non-technical stakeholders. Committed to fostering a positive user experience and continuous process improvement.
Graduate Systems Support Analyst - Supply Chain in Poole employer: JMK Resourcing Solutions
Contact Detail:
JMK Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Systems Support Analyst - Supply Chain in Poole
✨Tip Number 1
Network like a pro! Reach out to alumni from your university or connections in the industry. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up in the application process.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for projects or internships related to systems support or supply chain management. This not only boosts your CV but also gives you real-world skills that employers love to see.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to systems support. Think about how you'd handle support tickets or troubleshoot issues. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Graduate Systems Support Analyst - Supply Chain in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Systems Support Analyst role. Highlight any relevant coursework or projects related to Financial or Supply Chain processes, as well as any IT experience you have.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, like supporting system integrations or managing support tickets, and explain why you're a great fit.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. Whether it's through academic projects or previous jobs, demonstrate your structured, evidence-based problem-solving approach that aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at JMK Resourcing Solutions
✨Know Your Systems
Familiarise yourself with Financial and Supply Chain processes, especially how they relate to ERP systems like Microsoft Business Central. Brush up on system integrations and data flows, as this knowledge will help you answer technical questions confidently.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, particularly in a support or analytical role. Think about specific incidents where you identified a problem, investigated it, and implemented a solution. This will demonstrate your proactive approach.
✨Communicate Clearly
Practice explaining complex concepts in simple terms. During the interview, focus on clear and concise communication, especially when discussing your experiences. This is crucial for collaborating with both technical and non-technical stakeholders.
✨Be Ready to Learn
Express your eagerness to learn and adapt, especially regarding new technologies and processes. Highlight any relevant training or courses you've taken, and be prepared to discuss how you stay updated in the field of IT and application support.