At a Glance
- Tasks: Welcome guests, handle enquiries, and create memorable experiences.
- Company: Join the exciting team at Belfast's newest Marriott hotel.
- Benefits: Competitive pay, global discounts, and career development opportunities.
- Other info: Perfect for both experienced professionals and newcomers to hospitality.
- Why this job: Be the first smile guests see and shape their experiences.
- Qualifications: Passionate about customer service and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Aloft and Residence Inn by Marriott Belfast Titanic Quarter have officially opened, and we're looking for exceptional people to join our team as Guest Service Assistants in either Reception or Food & Beverage. This is an opportunity to join one of Belfast's most exciting new hospitality destinations and build your career with Marriott International and JMK Group.
Reception Guest Service Assistant
You'll be the first smile our guests see and the lasting impression they remember. We're looking for confident, friendly individuals who enjoy meeting people, solving problems and creating memorable guest experiences.
You'll be responsible for:
- Welcoming and checking in guests
- Handling enquiries and reservations
- Providing local knowledge and recommendations
- Ensuring every guest receives outstanding service
- Creating exceptional first and last impressions
Why Join Us?
- Be part of a newly opened Marriott hotel
- Career development opportunities with JMK Group
- Global employee discounts
- Competitive pay and benefits
- Supportive team culture
We want to hear from you if you are:
- Passionate about customer service
- Positive, enthusiastic and reliable
- A great communicator
- Looking to build a career in hospitality
- Ready to be part of an exciting new team
Whether you're experienced in hospitality or looking to take your first step into the industry, we'd love to hear from you. Apply today and become part of the team shaping guest experiences at Belfast's newest Marriott hotel.
Receptionist employer: JMK Group
Join Aloft and Residence Inn by Marriott in the vibrant Titanic Quarter of Belfast, where you'll be part of a dynamic team dedicated to creating unforgettable guest experiences. With a strong focus on career development, competitive pay, and a supportive work culture, we offer exceptional opportunities for growth within one of the most exciting new hospitality destinations. Embrace the chance to make a lasting impression as you welcome guests and contribute to our thriving hotel community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like JMK Group.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at JMK Group and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at JMK Group!
How to prepare for a job interview at JMK Group
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at JMK Group. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at JMK Group. Your motivation can often outweigh experience, so let that passion shine through!
