Reservations Agent
Aloft & Residence Inn by Marriott Belfast – Titanic Quarter
Join the Team Behind Belfast's Exciting New Marriott Destination
Are you passionate about hospitality, customer service, and creating exceptional guest experiences before guests even arrive?
We are looking for a talented and enthusiastic Reservations Agent to join the team at the newly opened Aloft & Residence Inn by Marriott Belfast, located in the heart of the iconic Titanic Quarter.
This is a unique opportunity to build your career within two of Marriott's most exciting brands. Aloft brings bold design, vibrant social spaces, and energetic experiences, while Residence Inn offers guests the comfort and flexibility of extended-stay living. Together, they create one of Belfast's most exciting hospitality destinations.
As a Reservations Agent, you'll be the first point of contact for many of our guests, helping create memorable experiences from the moment they make their booking.
Why This Role Is Special
This isn't simply a reservations role—it's an opportunity to become part of a flagship Marriott property from the very beginning.
You'll work in a fast-paced, commercial, and guest-focused environment where your contribution directly impacts guest satisfaction, hotel performance, and revenue success.
Whether you're already working in reservations, front office, customer service, travel, or hospitality sales, this role offers excellent opportunities to develop your skills and progress your career within Marriott and JMK Group.
The Role
As Reservations Agent, you will deliver an exceptional booking experience for every guest by handling reservations efficiently, providing expert knowledge of the hotel, and identifying opportunities to maximise revenue through upselling and personalised service.
Key Responsibilities
- Handle reservations enquiries via telephone, email, and online booking channels in a professional and timely manner.
- Process bookings accurately using the hotel's Property Management System (PMS).
- Upsell room categories, packages, and hotel services to maximise revenue opportunities.
- Respond confidently to guest enquiries regarding rates, availability, facilities, and local attractions.
- Work closely with Front Office, Revenue Management, Sales, and Operations teams to ensure booking accuracy and guest satisfaction.
- Manage group reservations and maintain accurate rooming lists.
- Monitor daily arrivals, cancellations, amendments, and no-shows.
- Assist with reservation reporting, audits, and administration tasks.
- Maintain full compliance with company procedures, GDPR requirements, and data protection standards.
- Develop strong knowledge of both hotel brands, facilities, and local Belfast attractions to enhance the guest experience.
Who We're Looking For
We're seeking someone who genuinely enjoys helping people, has excellent communication skills, and thrives in a busy environment.
Experience & Skills
- Previous experience as a Reservations Agent, Senior Front Office Associate within a hotel environment.
- Experience within a Marriott or branded hotel environment is advantageous.
- Strong sales and customer service skills with the confidence to identify upselling opportunities.
- Excellent attention to detail and organisational abilities.
- Comfortable working with reservation systems and hotel technology.
- Strong verbal and written communication skills.
- Ability to remain calm, professional, and solution-focused during busy periods.
- A genuine passion for hospitality and delivering memorable guest experiences.
Personal Attributes
- Friendly and engaging personality.
- Positive and proactive approach.
- Commercially aware with a guest-first mindset.
- Team player who enjoys collaborating across departments.
- Driven to learn, develop, and progress within hospitality.
What We Offer
Build Your Career with Marriott and JMK Group
- Competitive salary.
- Career progression opportunities within JMK Group's expanding hotel portfolio.
- Marriott's world-class learning and development programmes.
- Marriott Explore and Bonvoy travel discounts worldwide.
- Employee discounts and benefits.
- Supportive ownership and regional leadership team.
- Opportunity to be part of a newly opened Marriott destination from day one.
- Positive, professional, and inclusive working environment.
- Exposure to two internationally recognised Marriott brands under one roof.
Join Us and Make Every Stay Memorable
At Aloft & Residence Inn Belfast, every guest journey starts with a reservation. If you're passionate about hospitality, enjoy building relationships, and want to be part of something exciting, we'd love to hear from you.
Apply today and start your next chapter with Marriott and JMK Group in Belfast's iconic Titanic Quarter.
