At a Glance
- Tasks: Lead daily hotel operations and deliver exceptional guest service.
- Company: Join the opening team of a vibrant dual-branded Marriott hotel.
- Benefits: Competitive salary, employee discounts, and career development opportunities.
- Other info: Dynamic team environment with training and development opportunities.
- Why this job: Be part of an exciting new hotel and make a real impact on guest experiences.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Be part of something new in Belfast. We are looking for a passionate, energetic, and guest-focused GSM to join the opening team of our exciting dual-branded Marriott property in Titanic Quarter — bringing together the vibrant style of Aloft and the extended-stay comfort of Residence Inn by Marriott. This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional guest experiences across two distinctive Marriott brands.
The Role
As Duty Manager, you will play a key leadership role in the day-to-day operation of both hotels, ensuring outstanding service standards, operational efficiency, and a memorable guest journey from arrival to departure. You will support departmental teams across Front Office, Food & Beverage, and guest services while acting as a hands-on operational leader during shifts.
Key Responsibilities
- Lead daily hotel operations across both properties during assigned shifts
- Deliver exceptional guest service and resolve guest concerns professionally and efficiently
- Support and motivate operational teams to achieve brand and service standards
- Ensure compliance with Marriott policies, health & safety, and operational procedures
- Assist with team training, coaching, and performance support
- Monitor guest feedback and drive continuous improvement
- Work closely with Heads of Department to ensure smooth hotel operations
- Manage shift handovers, incident reporting, and operational communication
- Support achievement of financial and operational targets
About You
We are looking for someone who:
- Has previous supervisory or management experience within hospitality or hotels
- Has strong leadership and communication skills
- Is highly organised and able to work under pressure
- Has a passion for guest experience and team development
- Is flexible to work shifts, including evenings and weekends
- Marriott experience is advantageous but not essential
What We Offer
- Opportunity to join a newly opened Marriott dual-branded hotel
- Career development within JMK Group
- Competitive salary
- Employee discounts across Marriott properties worldwide
- Supportive and dynamic team environment
- Training and development opportunities
Guest Services Manager in Lisburn employer: JMK Group
Joining the Aloft Hotel & Residence Inn by Marriott in Belfast's Titanic Quarter means becoming part of a vibrant and dynamic team dedicated to delivering exceptional guest experiences. With a focus on employee growth, we offer comprehensive training and development opportunities, competitive salaries, and generous discounts across Marriott properties worldwide, all within a supportive work culture that values passion and teamwork. This is an exciting chance to shape the future of hospitality in a newly opened dual-branded hotel, where your leadership will directly impact our guests' memorable journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Marriott. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've made guests feel special in the past.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for situational questions! Think of examples from your past experiences where you’ve handled guest complaints or led a team under pressure. This will help you stand out as a candidate who’s ready for the fast-paced environment.
We think you need these skills to ace Guest Services Manager in Lisburn
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable guest experiences.
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and management. We love seeing how your past roles have prepared you for this exciting opportunity at our dual-branded hotel.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Guest Services Manager role. Share specific examples of how you've led teams and delivered exceptional service in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JMK Group
✨Know Your Brands
Familiarise yourself with both Aloft and Residence Inn by Marriott. Understand their unique selling points, target audiences, and service styles. This knowledge will help you demonstrate your passion for the brands and how you can enhance guest experiences.
✨Showcase Leadership Skills
Prepare examples from your past experience where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain high service standards, as this role requires strong leadership in a fast-paced environment.
✨Emphasise Guest Experience
Be ready to discuss specific instances where you've gone above and beyond to ensure guest satisfaction. Share your strategies for handling guest complaints and how you’ve turned negative experiences into positive ones.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
