At a Glance
- Tasks: Lead daily hotel operations and deliver exceptional guest service.
- Company: Join the opening team of a vibrant dual-branded Marriott property.
- Benefits: Competitive salary, employee discounts, and career development opportunities.
- Other info: Dynamic team environment with training and development opportunities.
- Why this job: Be part of an exciting new hotel and make a real impact on guest experiences.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Be part of something new in Belfast. We are looking for a passionate, energetic, and guest-focused Duty Manager to join the opening team of our exciting dual-branded Marriott property in Titanic Quarter — bringing together the vibrant style of Aloft and the extended-stay comfort of Residence Inn by Marriott. This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional guest experiences across two distinctive Marriott brands.
The Role
As Duty Manager, you will play a key leadership role in the day-to-day operation of both hotels, ensuring outstanding service standards, operational efficiency, and a memorable guest journey from arrival to departure. You will support departmental teams across Front Office, Food & Beverage, and guest services while acting as a hands-on operational leader during shifts.
Key Responsibilities
- Lead daily hotel operations across both properties during assigned shifts
- Deliver exceptional guest service and resolve guest concerns professionally and efficiently
- Support and motivate operational teams to achieve brand and service standards
- Ensure compliance with Marriott policies, health & safety, and operational procedures
- Assist with team training, coaching, and performance support
- Monitor guest feedback and drive continuous improvement
- Work closely with Heads of Department to ensure smooth hotel operations
- Manage shift handovers, incident reporting, and operational communication
- Support achievement of financial and operational targets
About You
We are looking for someone who:
- Has previous supervisory or management experience within hospitality or hotels
- Has strong leadership and communication skills
- Is highly organised and able to work under pressure
- Has a passion for guest experience and team development
- Is flexible to work shifts, including evenings and weekends
- Marriott experience is advantageous but not essential
What We Offer
- Opportunity to join a newly opened Marriott dual-branded hotel
- Career development within JMK Group
- Competitive salary
- Employee discounts across Marriott properties worldwide
- Supportive and dynamic team environment
- Training and development opportunities
Duty Manager in Lisburn employer: JMK Group
Join the vibrant team at Aloft Hotel & Residence Inn by Marriott in Belfast's Titanic Quarter, where we prioritise exceptional guest experiences and employee growth. As a Duty Manager, you'll thrive in a supportive and dynamic environment, with opportunities for career development and competitive benefits, including employee discounts across Marriott properties worldwide. Be part of our exciting journey as we set new standards in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Marriott. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the hotel and introduce yourself. A warm smile and a quick chat with the team can leave a lasting impression and show your genuine interest in the Duty Manager role.
✨Tip Number 3
Prepare for the interview by researching Aloft and Residence Inn’s unique vibes. Be ready to discuss how your leadership style aligns with their guest-focused approach. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our exciting new team in Belfast.
We think you need these skills to ace Duty Manager in Lisburn
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the opportunity to be a Duty Manager and how you can contribute to our vibrant team.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight your previous supervisory or management experience in hospitality, and don’t forget to mention any specific achievements that demonstrate your leadership skills and guest service focus.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new hotel in Titanic Quarter.
How to prepare for a job interview at JMK Group
✨Know the Brands Inside Out
Before your interview, make sure you research both Aloft and Residence Inn by Marriott. Understand their unique styles, target audiences, and what sets them apart. This knowledge will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the role.
✨Prepare for Guest Scenarios
Expect questions about how you'd handle specific guest situations. Think of a few scenarios where you turned a negative experience into a positive one. This will showcase your problem-solving abilities and commitment to exceptional guest service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the hotel's vision, team dynamics, or training opportunities. This not only shows your interest in the position but also helps you gauge if the hotel is the right fit for you.
