At a Glance
- Tasks: Lead daily hotel operations and inspire teams to deliver exceptional guest experiences.
- Company: Join the vibrant Aloft Hotels & Residence Inn by Marriott in Belfast's Titanic Quarter.
- Benefits: Competitive salary, global career opportunities, and travel discounts.
- Other info: Opportunities for growth within a supportive ownership group.
- Why this job: Be part of a dynamic team shaping memorable experiences in a thriving hotel environment.
- Qualifications: Experience in hotel management and a passion for hospitality.
The predicted salary is between 35000 - 42000 £ per year.
Location
Belfast, Northern Ireland
Brand
Aloft Hotels & Residence Inn by Marriott
Schedule
- Full-Time
- Join Our Leadership Team
- We are looking for an exceptional
- Deputy General Manage r to help lead the continued success of the dual-branded
Aloft Hotels & Residence Inn by Marriott Belfas t, located in the iconic Titanic Quarter.
This is a unique opportunity to join one of Marriott International's most dynamic dual-branded hotels, bringing together the bold, energetic spirit of Aloft Hotels with the extended stay comfort of Residence Inn.
Working alongside the General Manager, you will play a pivotal role in driving operational excellence, delivering exceptional guest experiences, developing high-performing teams and achieving strong commercial results .
Position Summary
As Deputy General Manager, you will support the General Manager in the safe, efficient and profitable day-to-day operation of the hotel.
You will provide leadership across all departments, ensuring exceptional guest satisfaction, strong financial performance and full compliance with Marriott brand standards.
You will inspire and develop department leaders, champion service excellence and foster a culture where associates feel valued, engaged and empowered to succeed .
Key Responsibilities
- Support the General Manager in the overall leadership and day-to-day operation of the hotel.
- Drive operational excellence across all departments, ensuring brand standards are consistently achieved.
- Lead, coach and develop department heads and their teams, creating a culture of accountability, engagement and continuous improvement.
- Work with the General Manager to develop and implement strategic and commercial plans that maximise revenue, profitability and guest satisfaction.
- Monitor departmental performance through KPIs, guest feedback and financial results, implementing action plans where required.
- Ensure effective labour management, cost control and productivity across the operation.
- Champion exceptional guest experiences by responding proactively to guest feedback and continuously improving service delivery.
- Promote a positive workplace culture focused on colleague wellbeing, engagement, retention and development.
- Build strong relationships within the local community, corporate market and tourism sector to enhance the hotel's profile.
- Ensure full compliance with Marriott brand standards, health & safety legislation and company policies.
- Act as the General Manager in their absence, providing confident operational leadership and decision making.
- Candidate Profile
Education & Experience
- Previous experience as a Deputy General Manager, Hotel Manager or senior operational leader within a branded hotel environment.
- Strong commercial awareness with experience delivering financial, operational and guest satisfaction targets.
- Excellent understanding of Marriott operating systems and platforms, including Opera PMS, MARSHA, GXP and other Marriott applications.
- Proven ability to lead, develop and motivate high-performing teams.
- Experience managing multiple departments within a full-service hotel operation.
- A hands-on leadership style with a passion for hospitality and service excellence.
- Leadership Competencies
- Inspirational leader who motivates teams to achieve shared goals.
- Passionate about delivering exceptional guest experiences.
- Strong commercial acumen with the ability to balance service excellence and profitability.
- Excellent communication and relationship-building skills.
- Calm, adaptable and solutions-focused in a fast-paced environment.
- Committed to Marriott's values of putting people first, pursuing excellence, embracing change, acting with integrity and serving our world.
- Why Join JM K
Group?
- Opportunity to help lead one of Belfast's most exciting dual-branded Marriott hotels.
- Competitive salary.
- Marriott International learning, development and global career opportunities.
- Marriott Explore Associate Travel Programme and Marriott Bonvoy discounts.
- A supportive ownership group committed to investing in its people.
- Opportunities for progression within a growing hotel portfolio across the UK and Ireland.
About Us
Aloft Hotels & Residence Inn by Marriott Belfast form a vibrant dual-branded destination in the heart of Belfast's Titanic Quarter, offering contemporary accommodation, exceptional service and memorable guest experiences.
As part of the JMK Group portfolio, we are committed to creating a workplace where talented people can thrive, grow and build rewarding careers while delivering outstanding hospitality every day.
Deputy General Manager in Lisburn employer: JMK Group
At JMK Group, we pride ourselves on fostering a vibrant and innovative work culture that empowers our culinary team to thrive. As a Creative Chef de Partie at The Kensington Hideaway Hotel, you'll enjoy competitive benefits, opportunities for professional growth, and the chance to contribute to exciting menu innovations in a stylish boutique setting. Join us in creating memorable dining experiences while working alongside passionate professionals in the heart of Kensington.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in Lisburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like JMK Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to JMK Group
Don't be shy about reaching out to JMK Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager in Lisburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about JMK Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at JMK Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
