At a Glance
- Tasks: Lead daily hotel operations and deliver exceptional guest service across two vibrant Marriott brands.
- Company: Join the exciting opening team at Aloft and Residence Inn by Marriott in Belfast.
- Benefits: Competitive salary, employee discounts, and career development opportunities.
- Other info: Flexible shifts and a supportive environment for personal growth.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Be part of something new in Belfast. We are looking for a passionate, energetic, and guest-focused GSM to join the opening team of our exciting dual-branded Marriott property in Titanic Quarter — bringing together the vibrant style of Aloft and the extended-stay comfort of Residence Inn by Marriott. This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional guest experiences across two distinctive Marriott brands.
The Role
As Duty Manager, you will play a key leadership role in the day-to-day operation of both hotels, ensuring outstanding service standards, operational efficiency, and a memorable guest journey from arrival to departure. You will support departmental teams across Front Office, Food & Beverage, and guest services while acting as a hands-on operational leader during shifts.
Key Responsibilities
- Lead daily hotel operations across both properties during assigned shifts
- Deliver exceptional guest service and resolve guest concerns professionally and efficiently
- Support and motivate operational teams to achieve brand and service standards
- Ensure compliance with Marriott policies, health & safety, and operational procedures
- Assist with team training, coaching, and performance support
- Monitor guest feedback and drive continuous improvement
- Work closely with Heads of Department to ensure smooth hotel operations
- Manage shift handovers, incident reporting, and operational communication
- Support achievement of financial and operational targets
About You
We are looking for someone who:
- Has previous supervisory or management experience within hospitality or hotels
- Has strong leadership and communication skills
- Is highly organised and able to work under pressure
- Has a passion for guest experience and team development
- Is flexible to work shifts, including evenings and weekends
- Marriott experience is advantageous but not essential
What We Offer
- Opportunity to join a newly opened Marriott dual-branded hotel
- Career development within JMK Group
- Competitive salary
- Employee discounts across Marriott properties worldwide
- Supportive and dynamic team environment
- Training and development opportunities
Guest Services Manager -Aloft and Residence Inn By Marriott employer: JMK Group
Join the vibrant team at Aloft and Residence Inn by Marriott in Belfast's Titanic Quarter, where we prioritise exceptional guest experiences and foster a supportive work culture. As a Guest Services Manager, you'll benefit from career development opportunities, competitive salaries, and employee discounts across Marriott properties worldwide, all while being part of an exciting new venture in hospitality. Our dynamic environment encourages leadership and teamwork, making it an ideal place for passionate professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager -Aloft and Residence Inn By Marriott
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Marriott. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've made guests feel special in the past.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle pressure and adapt to new situations during interviews. It’s all about showcasing your problem-solving skills!
We think you need these skills to ace Guest Services Manager -Aloft and Residence Inn By Marriott
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional guest experiences.
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and management. We love seeing how your past roles have prepared you for this exciting opportunity at our dual-branded hotel.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Guest Services Manager role. Share specific examples of how you've led teams and delivered outstanding service in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JMK Group
✨Know Your Brands
Familiarise yourself with both Aloft and Residence Inn by Marriott. Understand their unique selling points, target audience, and service styles. This will help you demonstrate your passion for the brands and how you can enhance guest experiences.
✨Showcase Leadership Skills
Prepare examples from your past experience where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain high service standards, as this role requires strong leadership in a fast-paced environment.
✨Emphasise Guest Experience
Be ready to discuss how you would handle guest concerns and ensure exceptional service. Think of specific scenarios where you went above and beyond for guests, as this will show your commitment to delivering memorable experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations, team dynamics, and future goals. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
