At a Glance
- Tasks: Lead daily hotel operations and deliver exceptional guest service.
- Company: Join the opening team of a vibrant dual-branded Marriott property.
- Benefits: Competitive salary, employee discounts, and career development opportunities.
- Other info: Dynamic team environment with training and development opportunities.
- Why this job: Be part of an exciting new hotel and make a real impact on guest experiences.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Be part of something new in Belfast. We are looking for a passionate, energetic, and guest-focused Duty Manager to join the opening team of our exciting dual-branded Marriott property in Titanic Quarter — bringing together the vibrant style of Aloft and the extended-stay comfort of Residence Inn by Marriott.
This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional guest experiences across two distinctive Marriott brands.
The Role
As Duty Manager, you will play a key leadership role in the day-to-day operation of both hotels, ensuring outstanding service standards, operational efficiency, and a memorable guest journey from arrival to departure. You will support departmental teams across Front Office, Food & Beverage, and guest services while acting as a hands-on operational leader during shifts.
Key Responsibilities
- Lead daily hotel operations across both properties during assigned shifts
- Deliver exceptional guest service and resolve guest concerns professionally and efficiently
- Support and motivate operational teams to achieve brand and service standards
- Ensure compliance with Marriott policies, health & safety, and operational procedures
- Assist with team training, coaching, and performance support
- Monitor guest feedback and drive continuous improvement
- Work closely with Heads of Department to ensure smooth hotel operations
- Manage shift handovers, incident reporting, and operational communication
- Support achievement of financial and operational targets
About You
We are looking for someone who:
- Has previous supervisory or management experience within hospitality or hotels
- Has strong leadership and communication skills
- Is highly organised and able to work under pressure
- Has a passion for guest experience and team development
- Is flexible to work shifts, including evenings and weekends
- Marriott experience is advantageous but not essential
What We Offer
- Opportunity to join a newly opened Marriott dual-branded hotel
- Career development within JMK Group
- Competitive salary
- Employee discounts across Marriott properties worldwide
- Supportive and dynamic team environment
- Training and development opportunities
Duty Manager employer: JMK Group
Join the vibrant team at Aloft Hotel & Residence Inn by Marriott in Belfast's Titanic Quarter, where we prioritise exceptional guest experiences and employee growth. As a Duty Manager, you'll thrive in a supportive and dynamic environment, with opportunities for career development and competitive benefits, including employee discounts across Marriott properties worldwide. Be part of our exciting journey as we set new standards in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Marriott. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've handled challenges in fast-paced environments.
✨Tip Number 3
Be proactive! If you see a Duty Manager position open on our website, don’t wait around. Apply straight away and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for situational questions! Think about scenarios where you’ve had to resolve guest complaints or lead a team under pressure. Practising these responses will help you feel more confident during the interview.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the opportunity to be part of our new team at the Aloft and Residence Inn.
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or management. We love seeing how your past roles have prepared you for this Duty Manager position, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it’s super easy!
How to prepare for a job interview at JMK Group
✨Know the Brands Inside Out
Before your interview, make sure you research both Aloft and Residence Inn by Marriott. Understand their unique styles, target audiences, and what sets them apart. This knowledge will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the role.
✨Prepare for Guest Scenarios
Expect questions about how you'd handle specific guest situations. Think of a few scenarios where you turned a negative experience into a positive one. This will showcase your problem-solving abilities and commitment to exceptional guest service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the hotel's vision, team dynamics, or training opportunities. This not only shows your interest in the position but also helps you gauge if the hotel is the right fit for you.
