At a Glance
- Tasks: Lead and manage hotel operations, ensuring exceptional guest experiences.
- Company: Exciting boutique hotel opening in the heart of Kensington.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Join a passionate team dedicated to creating memorable moments.
- Why this job: Be part of a unique hotel story and shape unforgettable guest experiences.
- Qualifications: Strong leadership skills and hospitality experience required.
The predicted salary is between 43200 - 72000 £ per year.
Location: Belfast, Northern Ireland
Brand: Aloft Hotels & Residence Inn by Marriott
Schedule: Full-Time
Join Our Leadership Team
We are looking for an exceptional Deputy General Manager to help lead the continued success of the dual-branded Aloft Hotels & Residence Inn by Marriott Belfast, located in the iconic Titanic Quarter.
This is a unique opportunity to join one of Marriott International's most dynamic dual-branded hotels, bringing together the bold, energetic spirit of Aloft Hotels with the extended stay comfort of Residence Inn. Working alongside the General Manager, you will play a pivotal role in driving operational excellence, delivering exceptional guest experiences, developing high-performing teams and achieving strong commercial results.
Position Summary
As Deputy General Manager, you will support the General Manager in the safe, efficient and profitable day-to-day operation of the hotel. You will provide leadership across all departments, ensuring exceptional guest satisfaction, strong financial performance and full compliance with Marriott brand standards. You will inspire and develop department leaders, champion service excellence and foster a culture where associates feel valued, engaged and empowered to succeed.
Key Responsibilities
- Support the General Manager in the overall leadership and day-to-day operation of the hotel.
- Drive operational excellence across all departments, ensuring brand standards are consistently achieved.
- Lead, coach and develop department heads and their teams, creating a culture of accountability, engagement and continuous improvement.
- Work with the General Manager to develop and implement strategic and commercial plans that maximise revenue, profitability and guest satisfaction.
- Monitor departmental performance through KPIs, guest feedback and financial results, implementing action plans where required.
- Ensure effective labour management, cost control and productivity across the operation.
- Champion exceptional guest experiences by responding proactively to guest feedback and continuously improving service delivery.
- Promote a positive workplace culture focused on colleague wellbeing, engagement, retention and development.
- Build strong relationships within the local community, corporate market and tourism sector to enhance the hotel's profile.
- Ensure full compliance with Marriott brand standards, health & safety legislation and company policies.
- Act as the General Manager in their absence, providing confident operational leadership and decision making.
Candidate Profile
Education & Experience
- Previous experience as a Deputy General Manager, Hotel Manager or senior operational leader within a branded hotel environment.
- Strong commercial awareness with experience delivering financial, operational and guest satisfaction targets.
- Excellent understanding of Marriott operating systems and platforms, including Opera PMS, MARSHA, GXP and other Marriott applications.
- Proven ability to lead, develop and motivate high-performing teams.
- Experience managing multiple departments within a full-service hotel operation.
- A hands-on leadership style with a passion for hospitality and service excellence.
Leadership Competencies
- Inspirational leader who motivates teams to achieve shared goals.
- Passionate about delivering exceptional guest experiences.
- Strong commercial acumen with the ability to balance service excellence and profitability.
- Excellent communication and relationship-building skills.
- Calm, adaptable and solutions-focused in a fast-paced environment.
- Committed to Marriott's values of putting people first, pursuing excellence, embracing change, acting with integrity and serving our world.
Why Join JMK Group?
- Opportunity to help lead one of Belfast's most exciting dual-branded Marriott hotels.
- Competitive salary.
- Marriott International learning, development and global career opportunities.
- Marriott Explore Associate Travel Programme and Marriott Bonvoy discounts.
- A supportive ownership group committed to investing in its people.
- Opportunities for progression within a growing hotel portfolio across the UK and Ireland.
About Us
Aloft Hotels & Residence Inn by Marriott Belfast form a vibrant dual-branded destination in the heart of Belfast's Titanic Quarter, offering contemporary accommodation, exceptional service and memorable guest experiences.As part of the JMK Group portfolio, we are committed to creating a workplace where talented people can thrive, grow and build rewarding careers while delivering outstanding hospitality every day.
Deputy General Manager employer: JMK Group
At JMK Group, we pride ourselves on fostering a vibrant and innovative work culture that empowers our culinary team to thrive. As a Creative Chef de Partie at The Kensington Hideaway Hotel, you'll enjoy competitive benefits, opportunities for professional growth, and the chance to contribute to exciting menu innovations in a stylish boutique setting. Join us in creating memorable dining experiences while working alongside passionate professionals in the heart of Kensington.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who have experience with boutique hotels. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the hotel’s story and values. We want to see your passion for creating memorable guest experiences, so be ready to share how you can contribute to our unique narrative.
✨Tip Number 3
Showcase your leadership skills! As a Deputy General Manager, we need someone who can inspire and manage a team. Think of examples from your past roles where you’ve successfully led a project or improved team dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our story from the very beginning.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Understand the Role:Before you start writing your application, take a good look at the job description. Make sure you understand all the responsibilities and tasks associated with the Deputy General Manager role. This will help you tailor your application to show us why you're the perfect fit!
Show Your Story:Every great hotel tells a story, and so should your application! Use your cover letter to share your unique journey and experiences that relate to the role. We want to know what makes you tick and how you can contribute to our hotel's narrative.
Be Authentic:When writing your application, be yourself! We appreciate authenticity and want to see your personality shine through. Don’t just list your qualifications; tell us about your passion for hospitality and what excites you about this opportunity.
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at JMK Group
✨Know the Story
Before your interview, dive deep into the hotel's concept and values. Understand what makes this boutique hotel unique and be ready to discuss how your experience aligns with their vision. This shows genuine interest and helps you connect your background to their story.
✨Showcase Leadership Skills
As a Deputy General Manager, leadership is key. Prepare examples from your past roles where you've successfully led a team or managed a project. Be specific about the challenges you faced and how you overcame them, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare Questions
Interviews are a two-way street. Think of insightful questions to ask about the hotel's future plans, team dynamics, or guest experience strategies. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and appropriately for the interview, reflecting the hotel's style and ethos. This will help you convey professionalism and an understanding of the environment you'll be working in.
