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- Tasks: Lead guest services and ensure exceptional experiences at two exciting hotel openings.
- Company: Join JMK Group, a growing hotel group with a focus on people and culture.
- Benefits: Be part of a high-profile opening and enjoy career development opportunities.
- Why this job: Make a real impact from day one in a flagship Belfast hotel.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
- Other info: Dynamic environment with a focus on team development and guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We’re delighted to be recruiting a Guest Service Manager (GSM) to join JMK Group for the dual-site opening of Aloft Belfast and Residence Inn Belfast, both by Marriott. This is a key operational leadership role, operating across two internationally recognised Marriott brands. The scope and responsibility of the role are equivalent to a Dual-Site Duty Manager, with a strong focus on guest experience, people leadership, and operational delivery.
As Guest Service Manager, you will be a visible leader across both hotels, playing a central role in delivering outstanding guest experiences while supporting teams through an exciting hotel opening and beyond. Working closely with the General Manager and senior leadership team, you will act as Manager on Duty, lead front-of-house operations, and embed brand standards, service culture, and consistency across the dual site.
Key Responsibilities- Act as Manager on Duty across the dual site, including evenings and weekends
- Deliver exceptional guest experiences in line with Marriott brand standards
- Support recruitment, onboarding, training, and ongoing development of team members
- Drive guest satisfaction, service standards, and operational performance
- Manage guest feedback and escalations with confidence and professionalism
- Ensure all company policies, procedures, and compliance standards are followed
- Play an active role in embedding culture and ways of working
- Experience in a similar role
- Confident people leader with strong communication and decision-making skills
- Guest-focused, calm under pressure, and solutions-driven
- Comfortable working in a fast paced, limited service hotel environment
- Passionate about developing teams and delivering memorable guest experiences
- Be part of a high-profile dual-brand Marriott hotel opening
- Join a growing hotel group with a strong focus on people, culture, and development
- Opportunity to make a real impact from day one in a flagship Belfast opening
Guest Services Manager in Belfast employer: JMK Group
Contact Detail:
JMK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Marriott brands. A friendly chat can lead to insider info about openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit the hotels in person. Introduce yourself to the team and express your enthusiasm for the Guest Service Manager role. It’s all about making that personal connection!
✨Tip Number 3
Prepare for the interview by diving deep into the brand standards of Marriott. Be ready to discuss how you would enhance guest experiences and lead teams effectively. We want to see your passion for service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Guest Services Manager in Belfast
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for delivering outstanding guest experiences. Share specific examples from your past roles that highlight how you've gone above and beyond to ensure guest satisfaction.
Highlight Your Leadership Skills: As a Guest Service Manager, strong people leadership is key. Make sure to showcase your experience in leading teams, supporting their development, and driving performance. We want to know how you’ve motivated others in a fast-paced environment!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JMK Group
✨Know Your Brands Inside Out
Before the interview, make sure you research both Aloft and Residence Inn by Marriott. Understand their brand values, service standards, and what sets them apart in the hospitality industry. This knowledge will help you demonstrate your passion for the role and how you can contribute to delivering exceptional guest experiences.
✨Showcase Your Leadership Skills
As a Guest Service Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlight your communication and decision-making skills, as these are crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing guest complaints or leading a team during peak times. Think of scenarios you've faced in previous roles and how you navigated them. This will show your problem-solving abilities and calmness under pressure.
✨Emphasise Your Guest-Focused Approach
The role is all about enhancing guest experiences, so be ready to discuss your strategies for driving guest satisfaction. Share any initiatives you've implemented in the past that led to positive feedback or improved service delivery. This will highlight your commitment to creating memorable experiences for guests.
