At a Glance
- Tasks: Lead daily hotel operations and deliver exceptional guest service.
- Company: Join the exciting opening team at Aloft and Residence Inn by Marriott in Belfast.
- Benefits: Competitive salary, employee discounts, and career development opportunities.
- Other info: Dynamic environment with training and development opportunities.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Be part of something new in Belfast. We are looking for a passionate, energetic, and guest-focused Duty Manager to join the opening team of our exciting dual-branded Marriott property in Titanic Quarter — bringing together the vibrant style of Aloft and the extended-stay comfort of Residence Inn by Marriott. This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional guest experiences across two distinctive Marriott brands.
The Role
As Duty Manager, you will play a key leadership role in the day-to-day operation of both hotels, ensuring outstanding service standards, operational efficiency, and a memorable guest journey from arrival to departure. You will support departmental teams across Front Office, Food & Beverage, and guest services while acting as a hands-on operational leader during shifts.
Key Responsibilities
- Lead daily hotel operations across both properties during assigned shifts
- Deliver exceptional guest service and resolve guest concerns professionally and efficiently
- Support and motivate operational teams to achieve brand and service standards
- Ensure compliance with Marriott policies, health & safety, and operational procedures
- Assist with team training, coaching, and performance support
- Monitor guest feedback and drive continuous improvement
- Work closely with Heads of Department to ensure smooth hotel operations
- Manage shift handovers, incident reporting, and operational communication
- Support achievement of financial and operational targets
About You
We are looking for someone who:
- Has previous supervisory or management experience within hospitality or hotels
- Has strong leadership and communication skills
- Is highly organised and able to work under pressure
- Has a passion for guest experience and team development
- Is flexible to work shifts, including evenings and weekends
- Marriott experience is advantageous but not essential
What We Offer
- Opportunity to join a newly opened Marriott dual-branded hotel
- Career development within JMK Group
- Competitive salary
- Employee discounts across Marriott properties worldwide
- Supportive and dynamic team environment
- Training and development opportunities
Duty Manager in Belfast employer: JMK Group
Join the vibrant team at Aloft Hotel & Residence Inn by Marriott in Belfast's Titanic Quarter, where we prioritise exceptional guest experiences and employee growth. As a Duty Manager, you'll thrive in a supportive and dynamic environment, with opportunities for career development, competitive salaries, and employee discounts across Marriott properties worldwide. Be part of our exciting journey as we set new standards in hospitality, all while enjoying the unique culture of Belfast.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Marriott. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've handled challenges in fast-paced environments.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Duty Manager position at Aloft Hotel & Residence Inn. It shows initiative and enthusiasm!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your fit for the role.
We think you need these skills to ace Duty Manager in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the opportunity to be part of our new team at Aloft and Residence Inn.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in hospitality. We love seeing how your previous roles have prepared you for the Duty Manager position, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at JMK Group
✨Know the Brands Inside Out
Familiarise yourself with both Aloft and Residence Inn by Marriott. Understand their unique styles, target guests, and service standards. This knowledge will help you demonstrate your passion for the brands and how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you motivated staff or resolved conflicts. Highlighting your leadership experience will show that you're ready to take on the responsibilities of a Duty Manager.
✨Emphasise Guest Experience
Be ready to discuss your approach to delivering exceptional guest service. Share stories of how you've gone above and beyond for guests in the past. This will illustrate your commitment to creating memorable experiences, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as guest complaints or operational challenges. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the fast-paced environment.
