Senior Cross Class Claims Handler

JMG Group is a private equity-backed insurance business headquartered in Leeds, with a strong UK-wide presence. As a top 30 broker, we’re rapidly growing through acquisitions, placing £350m+ Gross Written Premium annually. Our market reputation is built on customer excellence, driven by our people, systems, and processes.

Our Claims team are predominantly based in our Guiseley Head Office, supporting our UK wide businesses with undertaking the case management of insurance claims made by our clients. We now have a fantastic opportunity for an experienced Cross Class Claims Handler and we are looking for someone who is highly organised, confident on the phone, and eager to learn. You’ll play a vital role in supporting our clients through the claims process gathering information, liaising with insurers, and ensuring claims are handled efficiently and with care. Full training will be provided, along with clear pathways for career progression within a supportive and professional environment.

The opportunity

The role requires the provision of excellent customer service in line with FCA and Company guidelines. The Senior Cross Claims Handler will form part of a professional team which requires the appropriate behaviours to be displayed at all times to ensure the success of the Claims Function.

Key areas of responsibility include

• Duties may include but are not limited to: taking first notification from a client, validating the claim against the policy coverage, liaising with insurers, loss adjusters and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, informing clients on how their policy premiums may be affected by their claim and passing the full settlement to the client.
• Create a new claim file on the appropriate system upon notification.
• Identifying suspicious, complex or high value claims and logging these on the appropriate system for management awareness.
• Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary.
• Manage allocated claims accurately and at all times within the laid down service level agreements.
• Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
• Identify, log and handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.
• Demonstrate excellent organisational skills, paying attention to detail to ensure accuracy.
• Develop the ability to analyse information and manipulate data in order to create meaningful reports for analysis.
• Demonstrate exceptional customer service skills at all times.
• Able to handle all queries in a professional manner.

What we’re looking for

To be successful in the role, you must have the following skills.

• Be a confident and articulate communicator.
• Good IT skills with the ability to write courteous and accurate correspondence.
• Keen interest in the insurance industry / financial services
• The ability to work to a high level of accuracy and detail.
• The ability to prioritise and follow processes effectively
• Exemplary customer service skills with the ability to build solid relationships with clients and insurers
• Any experience gained from working in either an insurance-based organisation, legal firm or property management company would be a distinct advantage.

What we offer

• Competitive salary commensurate with level of experience
• Hybrid working pattern (3:2 Office/Home) following full training.
• Free parking
• Company Pension scheme
• Generous holiday entitlement, including birthday day off.
• Bupa Healthcare Cash Plan
• Life Assurance