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- Tasks: Support quality audits and ensure compliance across JMG Group's national offices.
- Company: Join JMG Group, a top 30 broker with a strong UK presence and commitment to customer excellence.
- Benefits: Enjoy opportunities for growth, collaboration, and a proactive work environment.
- Why this job: Be part of a culture focused on continuous improvement and quality assurance in the insurance sector.
- Qualifications: Experience in commercial insurance and strong attention to detail are essential.
- Other info: Willingness to travel across the UK is required.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Broking professional who has a real keen eye for detail and passion for quality and compliance? If so, we have an exciting opportunity for you to join JMG Group as a Group Quality Auditor, based out of our Head Office in Guiseley, or could be based at any of our regional broking offices, UK Wide. JMG Group is a private equity-backed insurance business headquartered in Leeds, with a strong UK-wide presence. As a top 30 broker, we’re rapidly growing through acquisitions, placing £350m+ Gross Written Premium annually. Our market reputation is built on customer excellence, driven by our people, systems, and processes.
About the Role
As Group Quality Coordinator, you will play a key role in supporting the Group Quality Business Partner in delivering a consistent and compliant approach to quality across the Group. Your main responsibilities will include:
- Assisting in the planning and execution of quality audits across our national office network.
- Helping to ensure that our broking services meet the highest standards of compliance, accuracy, and customer care.
- Contributing to identifying areas for improvement, sharing best practice, and supporting the business in embedding a culture of continuous improvement and quality assurance.
Key Responsibilities
- Support the Group Quality Business Partner in delivering the Group's quality assurance framework.
- Assist in the planning, coordination, and execution of quality audits across JMG Group’s national office network.
- Review client files, documentation, and processes to assess compliance with internal procedures and regulatory requirements.
- Identify and report areas for improvement, inconsistencies, or non-compliance.
- Help produce audit findings, summaries, and recommendations in a clear and professional format.
- Liaise with local teams to gather information and support audit preparation.
- Contribute to promoting best practices and raising awareness of quality and compliance standards across the business.
- Maintain accurate audit records and assist in tracking corrective actions and follow-ups.
- Support in the continuous improvement of quality assurance processes and tools.
- Assist with ad-hoc quality and compliance tasks as required by the Group Quality Business Partner and wider Compliance team.
What We’re Looking For
- A strong understanding of commercial insurance and broking practices.
- Ideally suited to a current or former broker who is looking to move away from a customer-facing role.
- Excellent attention to detail with a methodical and organised approach to reviewing information.
- Confident in assessing client files and identifying inconsistencies, errors, or areas for improvement.
- Strong written and verbal communication skills, with the ability to provide clear, constructive feedback.
- A team player with the ability to work collaboratively across multiple offices and teams.
- Comfortable working independently and managing time effectively across varying priorities.
- A proactive mindset with a desire to contribute to raising quality and compliance standards across the business.
- Familiarity with FCA compliance, Consumer Duty principles, and general insurance regulation is desirable.
- Willingness to travel to other JMG Group locations across the UK.
Ready to take your insurance career to the next level? Apply now and become a key player in driving regulatory excellence at JMG Group!
Group Quality Coordinator employer: JMG Group
Contact Detail:
JMG Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Quality Coordinator
✨Tip Number 1
Familiarise yourself with the latest FCA compliance regulations and Consumer Duty principles. This knowledge will not only help you in interviews but also demonstrate your commitment to quality and compliance, which is crucial for the Group Quality Coordinator role.
✨Tip Number 2
Network with professionals in the insurance and broking industry, especially those who have experience in quality assurance roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past work where you identified areas for improvement or implemented quality assurance processes. This will showcase your proactive mindset and attention to detail, both of which are key for this position.
✨Tip Number 4
Research JMG Group’s recent acquisitions and growth strategies. Understanding their business model and how quality assurance fits into their operations will allow you to tailor your discussions during the interview and show your genuine interest in the company.
We think you need these skills to ace Group Quality Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in broking and quality assurance. Emphasise your attention to detail and any relevant compliance knowledge, particularly in commercial insurance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality and compliance. Mention specific experiences where you've contributed to improving processes or ensuring compliance, and explain why you're excited about the role at JMG Group.
Highlight Relevant Skills: In your application, clearly outline your skills related to quality audits, client file assessments, and communication. Use examples to demonstrate how you've successfully identified areas for improvement in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail, which is crucial for the Group Quality Coordinator role.
How to prepare for a job interview at JMG Group
✨Showcase Your Attention to Detail
As a Group Quality Coordinator, attention to detail is crucial. Prepare examples from your past experiences where your keen eye for detail made a significant impact on quality or compliance. This will demonstrate your suitability for the role.
✨Understand the Regulatory Landscape
Familiarise yourself with FCA compliance and Consumer Duty principles before the interview. Being able to discuss these topics confidently will show that you are proactive and knowledgeable about the industry standards expected in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to quality audits and compliance. Think of scenarios where you identified areas for improvement or dealt with inconsistencies, and be ready to explain your thought process and actions.
✨Emphasise Team Collaboration
The role requires working collaboratively across multiple offices. Be prepared to discuss your experience in team settings, highlighting how you’ve successfully worked with others to achieve common goals, especially in quality assurance contexts.
