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- Tasks: Manage customer accounts, handle quotations, and generate sales opportunities.
- Company: Join a leading supplier of packaging solutions with diverse product offerings.
- Benefits: Enjoy 25 days holiday, free onsite parking, and a festive office closure.
- Why this job: Perfect for those who love building relationships and thrive in a collaborative environment.
- Qualifications: Strong communication skills and experience in customer support are essential.
- Other info: This is a maternity cover role with a comprehensive handover period.
Customer Sales and Quotations Manager (Maternity Cover – 12 Months) 📍 Location: Daventry, Northamptonshire 💰 Salary: Up to £31,000 per annum (DOE) ⏰ Hours: Monday – Thursday: 09:00 – 17:00, Friday: 09:00 – 16:30 🏖️ Holidays: 25 days + bank holidays 🎄 Office closure between Christmas & New Year (holiday required) 🎁 Additional leave on Christmas Eve + a Christmas shopping day 🚗 Free onsite parking 📌 Role Overview Our client, a leading supplier of packaging solutions 📦, offers a comprehensive range of products to meet diverse customer needs. They are seeking an enthusiastic and motivated Customer Sales and Quotations Manager 🤝 to join their team on a fixed-term maternity cover contract. This pivotal role combines customer account management, quotations management, and sales development 📊📞, focusing on nurturing warm leads and existing customer relationships. The successful candidate will: ✅ Maintain accurate CRM records 📋 ✅ Provide exceptional customer support ⭐ ✅ Generate sales opportunities from quotation requests 💡 ✅ Work collaboratively with internal teams to support order processing, marketing, and admin tasks. 🛠️ Key Responsibilities 📌 Customer Account & Sales Quotations Management: ✔️ Build strong relationships with key accounts through regular communication ✔️ Act as the first point of contact for queries and manage feedback efficiently 📞 ✔️ Seek opportunities to enhance customer loyalty and strengthen relationships ✔️ Respond to quotation requests promptly and follow up to encourage conversions ✔️ Maintain an up-to-date CRM system, tracking quotation statuses & providing reports ✔️ Identify opportunities for up-selling & cross-selling 🚀 Proactive Sales Generation from Customer Enquiries: ✔️ Engage with existing customers to encourage repeat orders ✔️ Follow up with new customers after their first order & re-engage dormant accounts ✔️ Monitor customer purchasing patterns & address changes proactively 📂 CRM, Marketing & Administration Support: ✔️ Ensure accurate CRM data entry & explore customer segmentation opportunities ✔️ Support marketing activities by researching industry trends & drafting customer-focused content ✔️ Provide cover for the Order Processing & Admin Manager during leave periods ✔️ Process purchase orders, coordinate deliveries, and liaise with suppliers ✔️ Assist with customer communications, audits, and general office duties 👤 Candidate Profile ✨ Essential Skills & Experience: 🔹 Strong interpersonal & communication skills (phone & email) 🔹 Experience in a front-line customer support role 🔹 Proactive approach to sales support & lead generation 🔹 Excellent attention to detail & organisational skills 🔹 Ability to calculate costs & handle quotations with confidence 🔹 Positive, self-motivated, and adaptable to a dynamic workload 🎯 Advantageous Skills: 🔸 Experience with Sage Accounts or CRM systems 🔸 Familiarity with the packaging or manufacturing industry ℹ️ Additional Information: 🔹 This is a predominantly reactive role, focused on managing warm leads & customer-generated enquiries. 🔹 A comprehensive handover period will be provided to ensure a smooth transition. This opportunity is ideal for someone who thrives in a collaborative, multi-faceted environment and is comfortable managing a blend of sales support, customer service, and administrative tasks
Customer Sales and Quotations Manager employer: JM&Co Recruitment Ltd
Contact Detail:
JM&Co Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales and Quotations Manager
✨Tip Number 1
Familiarize yourself with the packaging solutions industry. Understanding the products and services offered will help you engage more effectively with potential customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role requires building strong relationships with customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Get comfortable with CRM systems, as maintaining accurate records is a key responsibility. If you have experience with similar systems, be ready to discuss how you've used them to manage customer relationships and track sales opportunities.
✨Tip Number 4
Show your proactive sales approach by preparing examples of how you've successfully followed up on leads or re-engaged dormant accounts in previous roles. This will highlight your ability to generate sales from customer inquiries.
We think you need these skills to ace Customer Sales and Quotations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer sales and quotations management. Emphasize your interpersonal skills and any previous roles that involved customer support or sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to build customer relationships and manage quotations effectively.
Highlight Relevant Skills: In your application, clearly outline your strong attention to detail, organizational skills, and any experience with CRM systems. These are essential for the Customer Sales and Quotations Manager position.
Showcase Proactive Sales Experience: Provide examples of how you've successfully generated leads and followed up on customer inquiries in past roles. This will demonstrate your proactive approach to sales support, which is crucial for this position.
How to prepare for a job interview at JM&Co Recruitment Ltd
✨Show Your Customer-Centric Approach
Emphasize your ability to build strong relationships with customers. Share examples of how you've effectively managed customer queries and feedback in previous roles, showcasing your interpersonal skills.
✨Demonstrate Proactive Sales Skills
Prepare to discuss specific instances where you successfully generated sales from customer inquiries. Highlight your experience in following up on leads and converting them into sales opportunities.
✨Familiarize Yourself with CRM Systems
Since maintaining an accurate CRM system is crucial for this role, be ready to talk about your experience with CRM software. If you have used Sage Accounts or similar systems, mention that as it could give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in customer service situations. Think of scenarios where you had to address customer concerns or adapt to changing workloads, and be prepared to explain your thought process.
