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- Tasks: Manage customer service operations and ensure top-notch support for clients.
- Company: Dynamic company focused on delivering exceptional customer experiences.
- Benefits: Health cash plan, sick pay, and generous annual leave.
- Other info: Permanent position with a flexible mixed shift schedule.
- Why this job: Join a team that values your input and fosters growth in customer service.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stansted
Employment Type: Permanent – 5/5/4 mixed shift
Benefits:
- Company funded health cash plan (benefit in kind)
- Company sick pay
- 20 shifts annual leave
Senior Customer Service Controller employer: JMC Aviation
Contact Detail:
JMC Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team!
✨Tip Number 3
Practice common interview questions with a mate. The more we rehearse, the more confident we’ll feel when it’s our turn to shine in front of the hiring manager.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Service Controller role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Keep it engaging and personal – we love to see your personality!
Showcase Your Achievements: When filling out your application, don’t just list your duties from previous jobs. Instead, showcase your achievements and how they relate to customer service. Numbers and specific examples can really make you stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at JMC Aviation
✨Know Your Stuff
Make sure you understand the role of a Senior Customer Service Controller inside out. Familiarise yourself with the key responsibilities and how they relate to customer satisfaction. Research the company’s values and how they align with your own.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you've faced in previous roles. Think of examples where you successfully resolved customer issues or improved service processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Senior Customer Service Controller, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about team dynamics, challenges the department is facing, or how success is measured in this position.