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- Tasks: Lead customer onboarding and ensure a smooth introduction to our innovative platform.
- Company: Join ELMS Aviation, a leader in aviation compliance software.
- Benefits: Enjoy a competitive salary, flexible remote work, and career growth opportunities.
- Other info: Be part of a dynamic team with a passion for aviation and technology.
- Why this job: Make a real impact by enhancing customer experiences in the aviation industry.
- Qualifications: Experience in software onboarding and excellent communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
ELMS Aviation is a leading provider of competence management software for the aviation industry. Our cloud-based platform helps organisations maintain regulatory compliance, manage personnel competence, and simplify authorisation processes. We’re on a mission to make aviation compliance smarter, faster, and more efficient — and we’re growing our team to make that happen.
As Product & Onboarding Lead, you will play a pivotal role in shaping how our customers experience ELMS from day one. You’ll become a true product specialist, working closely with new customers to guide them through the onboarding process, helping them configure the platform to meet their operational and regulatory needs, and ensuring they achieve measurable value quickly. This role sits within the Product Department, reporting directly to the Head of Product, and will bridge the gap between product development, implementation, and customer success. You’ll be the face of ELMS for many of our customers — delivering a first-class onboarding experience, providing expert product support, and feeding valuable customer insights back into the product roadmap.
Key Responsibilities
- Customer Onboarding & Implementation
- Lead end-to-end onboarding for new customers, ensuring a smooth and engaging introduction to ELMS
- Configure customer environments, assist with data imports, and tailor settings to specific regulatory or organisational needs
- Deliver training sessions and walkthroughs for users and administrators
- Product Expertise
- Become a subject matter expert in the ELMS platform and its modules (Authorisations, Training Manager, Competence, etc.)
- Provide proactive support and troubleshooting for customers post-implementation
- Maintain a deep understanding of product features, updates, and best practices
- Customer Experience & Advocacy
- Ensure every customer has a positive first impression and a seamless onboarding journey
- Build strong relationships with customers, acting as a trusted advisor
- Gather customer feedback to inform continuous product improvement and feature prioritisation
- Collaboration
- Work cross-functionally with Product, Development, and Customer Success teams to align onboarding, training, and product enhancement efforts
- Support product testing, release documentation, and internal enablement
Candidate Requirements
- Essential:
- Experience in software onboarding, product implementation, or customer success (ideally SaaS)
- Strong technical aptitude with the ability to quickly learn complex software systems
- Excellent communication and presentation skills
- Highly organised, detail-oriented, and proactive in managing multiple projects
- A passion for creating great customer experiences
- Desirable:
- Experience within aviation, compliance, or training management systems
- Familiarity with regulatory or competence frameworks
- Previous experience working in a fast-growing SaaS environment
How to Apply
Submit your up-to-date CV, along with copies of right to work documents to samuel.fawkes@jmc-aviation.com.
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Product & Onboarding Lead in Plymouth employer: JMC Aviation
Contact Detail:
JMC Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product & Onboarding Lead in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at ELMS Aviation or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by diving deep into ELMS Aviation's products. Understand their software inside out, so you can showcase your expertise and how you can enhance customer experiences right from day one.
✨Tip Number 3
Practice your presentation skills! As a Product & Onboarding Lead, you'll need to deliver training sessions. Get comfortable explaining complex concepts simply and engagingly — it’ll show you’re ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at ELMS Aviation.
We think you need these skills to ace Product & Onboarding Lead in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product & Onboarding Lead role. Highlight any relevant experience in software onboarding or customer success, especially in a SaaS environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about creating great customer experiences. Share specific examples of how you've successfully onboarded customers or improved processes in previous roles.
Showcase Your Technical Skills: Since this role requires a strong technical aptitude, don’t shy away from mentioning any software systems you’ve worked with. Let us know how quickly you can learn new tools and technologies!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at JMC Aviation
✨Know the Product Inside Out
Before your interview, make sure you dive deep into ELMS Aviation's platform. Familiarise yourself with its features, especially those related to onboarding and customer success. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific onboarding challenges or customer scenarios. Think of examples from your past experience where you successfully navigated similar situations. This will demonstrate your problem-solving skills and your ability to create great customer experiences.
✨Showcase Your Communication Skills
As a Product & Onboarding Lead, communication is key. Practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation on how you would onboard a new customer, highlighting your training approach and support strategies.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's culture, product roadmap, or customer feedback processes. This shows your genuine interest in the role and helps you assess if ELMS Aviation is the right fit for you.