Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage baggage claims and support administrative activities in a dynamic aviation environment.
- Company: Join JMC Aviation, a leader in aviation recruitment with a global reach.
- Benefits: Enjoy competitive salary, generous leave, pension contributions, and discounted flights.
- Why this job: Be part of a team that values safety, compliance, and technical excellence.
- Qualifications: Experience in administration or travel, with strong MS Office skills.
- Other info: Fast onboarding and dedicated support for your career growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: London
Employment Type: Permanent
Salary/Rate: Annual Salary
Role Conditions:
- Working Monday to Thursday, 09:00 to 17:30 and Friday, 09:00 to 16:30 (1 hour lunch break)
- Annual leave entitlement including bank holidays
- 20 paid sick days
- 8% employer/4% employee pension contributions
- Flights tickets after probation and discounted tickets on affiliated airlines
About the Role:
On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for a Baggage Claims & Administration Officer to support their operational and administrative activities. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance and technical excellence.
Key Responsibilities:
- Managing all baggage claims, ensuring prompt handling, investigation and resolution
- Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation
- Coordinating CAA Summer, Winter and Ad-Hoc permit applications
- Handling general office and administrative duties as required
- Managing leasing processes and administration for company vehicles
- Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing
- Responding to all timesheet-related queries
- Maintaining Leave/Sick/Lieu/MRP records up to date
- Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece
- Managing taxi bookings for employees on duty
- Arranging travel orders, tickets and hotel accommodation for the Managing Director and coordinating with global colleagues to ensure plans are well organised
- Managing office supply orders, including stationery, water, kitchen and cleaning materials
Candidate Requirements:
- Experience working in an administrative, operations or travel-related environment
- Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service
- Knowledge of CAA processes and permit applications
- Proficiency in MS Office applications
- Right to work in the UK
Why Work with JMC Aviation?
At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.
- Industry-leading compliance support
- Fast onboarding and documentation assistance
- Dedicated recruitment consultant
- Placements across the globe
- Extensive experience and knowledge of the aviation sector
Compliance & Equal Opportunities:
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR:
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Baggage Claims & Administration Officer in London employer: JMC Aviation
Contact Detail:
JMC Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baggage Claims & Administration Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work in baggage claims or administration. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching common questions related to baggage claims and administration roles. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled challenging baggage claims or administrative tasks in previous jobs. This will help you stand out and demonstrate your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you to join the aviation world.
We think you need these skills to ace Baggage Claims & Administration Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Baggage Claims & Administration Officer role. Highlight any relevant experience in administration or baggage claims, and don’t forget to showcase your proficiency in MS Office applications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with handling challenging cases and your knowledge of CAA processes to really grab our attention.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at JMC Aviation
✨Know Your Baggage Claims
Make sure you brush up on your knowledge of baggage claims processes. Be ready to discuss any previous experiences you've had in handling claims, especially challenging cases. This will show that you understand the role and can handle the responsibilities.
✨Familiarise Yourself with CAA Processes
Since the role involves coordinating CAA permit applications, it’s crucial to have a basic understanding of these processes. Do some research beforehand and be prepared to discuss how you would approach these tasks.
✨Show Off Your Admin Skills
This position requires strong administrative skills, so be ready to talk about your experience with MS Office and any relevant software. Bring examples of how you've managed office duties or improved processes in past roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
