At a Glance
- Tasks: Lead marketing, sales, and customer service for a dynamic aviation component repair company.
- Company: Join a welcoming team at a leading aviation component repair firm in Saffron Walden.
- Benefits: Enjoy an annual bonus, company car, flexitime, and wellness programmes.
- Other info: Exciting career growth opportunities with a supportive team environment.
- Why this job: Make a real impact in the aviation industry while developing your leadership skills.
- Qualifications: Experience in aviation sales or customer service and strong leadership abilities required.
The predicted salary is between 60000 - 80000 € per year.
JMC Aviation is working with a component repair company based in Saffron Walden, looking to recruit a new Head of Commercial to join their team. This client specialises in component repairs for a wide range of commercial aircraft from electrical to mechanical and interior to welding. The company offers a warm welcoming environment with a great team environment, aiding their employees in honing their skills providing outstanding customer service.
This is a Permanent Position based in Saffron Walden, however please note the site will be moving to Braintree in Autumn 2025. Monday to Friday, working 08:00 to 16:30.
Salary and Benefits
- Annual bonus
- Company car
- Company events
- Flexitime
- On-site parking
- Wellness program
- Profit share
The Role
The primary purpose of this role is to report directly to the joint Managing Directors and being an integral member of the Senior Leadership Team. You will take responsibility for the marketing, sales and customer service activities of the Organisation. Leading and managing the teams that onboard new customers, manage client relationships and maintain profitable partnerships. You will also monitor the performance of commercial activities using key metrics and manage contractual relationships with customers and partners alike.
Other duties involve:
- Creating and implementing strategic sales and marketing plans that successfully achieve business objectives
- Defining and managing the customer service journey, ensuring the highest quality customer experience for all customers and partners
- Creating and managing service level agreements for all contracted customers
- Monitoring and measuring the team's performance against agreed SLA measures
- Managing and maintaining customer relationships, ensuring any customer issue is dealt with within agreed SLAs
- Reviewing and setting the pricing for the company's service proposition annually including repair and replacement
- Reviewing all contracts and quotes, ensuring they reflect agreed list or contracted prices
- Leading, directing and developing the commercial, customer service and estimating teams
- Resolving and escalating any customer service issues with management or team members
- Ensuring all team members are given appropriate levels of training to be able to safely fulfil their job role, meet company and legal requirements
- Ensuring that the contracting, quotes and invoicing follow all relevant legal and internal rules
- Ensuring the necessary customer service procedures are followed consistently by all team members
- Creating and reporting on the necessary metrics to ensure we provide the highest levels of customer service
In order to be successful in this role the Head of Commercial will need to demonstrate the following skills and attributes:
- Experience in the aviation component repair sector, either in business-to-business sales or customer service
- Strong leadership skills with previous experience of people management responsibilities
- Flexibility to travel to meet new and existing clients
- Educated to A level or equivalent
- Right to live and work in the UK
If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details. Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.
For this opportunity JMC Aviation Ltd is acting as an employment agency.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Business Development
Industries: Airlines and Aviation and Aerospace Component Manufacturing
Head of Commercial employer: JMC Aviation
JMC Aviation is an exceptional employer, offering a supportive and collaborative work environment in Saffron Walden, soon to be Braintree. With a focus on employee development, the company provides numerous benefits including annual bonuses, flexitime, and wellness programmes, ensuring that team members thrive both personally and professionally. Join a dynamic team where your contributions directly impact customer satisfaction and business success in the aviation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation industry and let them know you're on the hunt for a Head of Commercial role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their services, values, and recent news. This will help us tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in the aviation component repair sector makes you the perfect fit for the Head of Commercial role. Highlight your leadership skills and how you've successfully managed teams in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our community.
We think you need these skills to ace Head of Commercial
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Commercial role. Highlight your experience in aviation component repair and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your achievements in sales and customer service that relate to the role.
Showcase Your Leadership Skills:Since this role involves leading teams, be sure to emphasise your leadership experience. Talk about how you've successfully managed teams in the past and how you can bring that expertise to us at JMC Aviation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at JMC Aviation
✨Know Your Aviation Stuff
Make sure you brush up on your knowledge of the aviation component repair sector. Understand the key players, current trends, and challenges in the industry. This will not only show your passion but also demonstrate that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Head of Commercial, you'll need to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you've resolved conflicts or motivated your team to achieve targets.
✨Understand Customer Service Excellence
Since this role involves managing customer relationships, be ready to discuss your approach to customer service. Think about specific instances where you've improved customer satisfaction or handled difficult situations, and be prepared to share those stories.
✨Prepare for Strategic Discussions
You'll be expected to create and implement strategic sales and marketing plans. Familiarise yourself with the company's current strategies and think about how you could enhance them. Be ready to discuss your ideas and how they align with the company's goals.
