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- Tasks: Lead customer onboarding and ensure a smooth introduction to our innovative software.
- Company: Join ELMS Aviation, a leader in aviation compliance software.
- Benefits: Enjoy competitive salary, remote work options, and career growth opportunities.
- Other info: Collaborative environment with a focus on customer success and product improvement.
- Why this job: Shape customer experiences and make a real impact in the aviation industry.
- Qualifications: Experience in software onboarding and excellent communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
ELMS Aviation is a leading provider of competence management software for the aviation industry. Our cloud-based platform helps organisations maintain regulatory compliance, manage personnel competence, and simplify authorisation processes. We’re on a mission to make aviation compliance smarter, faster, and more efficient — and we’re growing our team to make that happen.
As Product & Onboarding Lead, you will play a pivotal role in shaping how our customers experience ELMS from day one. You’ll become a true product specialist, working closely with new customers to guide them through the onboarding process, helping them configure the platform to meet their operational and regulatory needs, and ensuring they achieve measurable value quickly. This role sits within the Product Department, reporting directly to the Head of Product, and will bridge the gap between product development, implementation, and customer success. You’ll be the face of ELMS for many of our customers — delivering a first-class onboarding experience, providing expert product support, and feeding valuable customer insights back into the product roadmap.
Key Responsibilities
- Customer Onboarding & Implementation
- Lead end-to-end onboarding for new customers, ensuring a smooth and engaging introduction to ELMS
- Configure customer environments, assist with data imports, and tailor settings to specific regulatory or organisational needs
- Deliver training sessions and walkthroughs for users and administrators
- Product Expertise
- Become a subject matter expert in the ELMS platform and its modules (Authorisations, Training Manager, Competence, etc.)
- Provide proactive support and troubleshooting for customers post-implementation
- Maintain a deep understanding of product features, updates, and best practices
- Customer Experience & Advocacy
- Ensure every customer has a positive first impression and a seamless onboarding journey
- Build strong relationships with customers, acting as a trusted advisor
- Gather customer feedback to inform continuous product improvement and feature prioritisation
- Collaboration
- Work cross-functionally with Product, Development, and Customer Success teams to align onboarding, training, and product enhancement efforts
- Support product testing, release documentation, and internal enablement
Candidate Requirements
Essential:
- Experience in software onboarding, product implementation, or customer success (ideally SaaS)
- Strong technical aptitude with the ability to quickly learn complex software systems
- Excellent communication and presentation skills
- Highly organised, detail-oriented, and proactive in managing multiple projects
- A passion for creating great customer experiences
Desirable:
- Experience within aviation, compliance, or training management systems
- Familiarity with regulatory or competence frameworks
- Previous experience working in a fast-growing SaaS environment
How to Apply
Submit your up-to-date CV, along with copies of right to work documents to samuel.fawkes@jmc-aviation.com.
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Product & Onboarding Lead in Exeter employer: JMC Aviation
Contact Detail:
JMC Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product & Onboarding Lead in Exeter
✨Tip Number 1
Get to know the company inside out! Research ELMS Aviation, their products, and their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to onboarding and customer success. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Product & Onboarding Lead in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product & Onboarding Lead role. Highlight any relevant experience in software onboarding or customer success, especially in a SaaS environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about creating great customer experiences. Share specific examples of how you've successfully onboarded customers or improved processes in previous roles.
Showcase Your Technical Skills: Since this role requires a strong technical aptitude, don’t shy away from mentioning any software systems you’ve worked with. If you have experience with aviation compliance or training management systems, make sure to include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at JMC Aviation
✨Know the Product Inside Out
Before your interview, make sure you dive deep into ELMS Aviation's platform. Familiarise yourself with its features, especially those related to onboarding and customer experience. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific onboarding challenges or customer scenarios. Think of examples from your past experiences where you successfully navigated similar situations. This will demonstrate your problem-solving skills and your ability to create great customer experiences.
✨Showcase Your Communication Skills
As a Product & Onboarding Lead, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a mock training session to showcase your presentation skills, as this role involves delivering training to users and administrators.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the product roadmap, or how customer feedback is integrated into product development. This shows your genuine interest in the role and helps you understand if the company aligns with your values.