At a Glance
- Tasks: Lead customer onboarding and ensure a smooth introduction to our innovative software.
- Company: Join ELMS Aviation, a leader in aviation compliance software.
- Benefits: Enjoy competitive salary, remote work options, and career growth opportunities.
- Other info: Collaborative environment with a focus on customer success and product improvement.
- Why this job: Shape customer experiences and make a real impact in the aviation industry.
- Qualifications: Experience in software onboarding and excellent communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
ELMS Aviation is a leading provider of competence management software for the aviation industry. Our cloud-based platform helps organisations maintain regulatory compliance, manage personnel competence, and simplify authorisation processes. We’re on a mission to make aviation compliance smarter, faster, and more efficient — and we’re growing our team to make that happen.
As Product & Onboarding Lead, you will play a pivotal role in shaping how our customers experience ELMS from day one. You’ll become a true product specialist, working closely with new customers to guide them through the onboarding process, helping them configure the platform to meet their operational and regulatory needs, and ensuring they achieve measurable value quickly. This role sits within the Product Department, reporting directly to the Head of Product, and will bridge the gap between product development, implementation, and customer success. You’ll be the face of ELMS for many of our customers — delivering a first-class onboarding experience, providing expert product support, and feeding valuable customer insights back into the product roadmap.
Key Responsibilities
- Customer Onboarding & Implementation
- Lead end-to-end onboarding for new customers, ensuring a smooth and engaging introduction to ELMS
- Configure customer environments, assist with data imports, and tailor settings to specific regulatory or organisational needs
- Deliver training sessions and walkthroughs for users and administrators
- Product Expertise
- Become a subject matter expert in the ELMS platform and its modules (Authorisations, Training Manager, Competence, etc.)
- Provide proactive support and troubleshooting for customers post-implementation
- Maintain a deep understanding of product features, updates, and best practices
- Customer Experience & Advocacy
- Ensure every customer has a positive first impression and a seamless onboarding journey
- Build strong relationships with customers, acting as a trusted advisor
- Gather customer feedback to inform continuous product improvement and feature prioritisation
- Collaboration
- Work cross-functionally with Product, Development, and Customer Success teams to align onboarding, training, and product enhancement efforts
- Support product testing, release documentation, and internal enablement
Candidate Requirements
Essential:
- Experience in software onboarding, product implementation, or customer success (ideally SaaS)
- Strong technical aptitude with the ability to quickly learn complex software systems
- Excellent communication and presentation skills
- Highly organised, detail-oriented, and proactive in managing multiple projects
- A passion for creating great customer experiences
Desirable:
- Experience within aviation, compliance, or training management systems
- Familiarity with regulatory or competence frameworks
- Previous experience working in a fast-growing SaaS environment
How to Apply
Submit your up-to-date CV, along with copies of right to work documents to samuel.fawkes@jmc-aviation.com.
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Product & Onboarding Lead in Exeter employer: JMC Aviation
At ELMS Aviation, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring you become a product expert while making a meaningful impact in the aviation industry. With the flexibility of remote work and a focus on creating a positive customer experience, joining our team means being part of a mission-driven company that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Product & Onboarding Lead in Exeter
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like JMC Aviation!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at JMC Aviation would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at JMC Aviation through your school's career services!
We think you need these skills to ace Product & Onboarding Lead in Exeter
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product & Onboarding Lead, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product & Onboarding Lead position at JMC Aviation. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at JMC Aviation
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
