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For Companies At a Glance
- Tasks: Provide top-notch customer service in a dynamic aviation environment.
- Company: Join JMC Aviation, a leader in the aviation recruitment industry.
- Benefits: Enjoy 22 days annual leave, life assurance, and professional growth opportunities.
- Why this job: Be part of a VIP experience for passengers and crew in aviation.
- Qualifications: Customer service experience and a valid UK driving license required.
- Other info: Flexible shifts with ongoing training and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Customer Services Representative Stansted – Site Based Permanent Role
Conditions
- Shift Pattern: 4 on 4 off shift pattern working 2 earlies and 2 lates (12 hours per day)
Benefits:
- 22 days annual leave including bank holidays rising to 23 days after 5 years and 24 days after 10 years of service
- Salary Exchange Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Employee Cash Plan
- Enhanced Maternity and Paternity Schemes
- Professional Growth and Development
- State-of-the-art Equipment and Technology
Career Development:
- Ongoing Training and Certification Programmes
About the Role
On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for a Customer Service Representative to support their operations and Customer Service activities. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance, and technical excellence.
Key Responsibilities:
- Meeting and greeting of all visitors and crew
- Greeting of all airside flights and escorting of passengers to the lounge
- Ensuring all passengers and crew are dealt with quickly and efficiently
- Serving of refreshments to crew, providing a VIP service at all times
- Ensuring the FBO is maintained to a VIP standard at all times
- Inter department communication to ensure the passenger experience is seamless
- Preparation and planning for the following day and future flights
- Ensuring that any incidents or accidents are reported to Management immediately
- Completion of shift report and handover to ensure information is communicated between shifts
- Dealing with petty cash ensuring it is balanced correctly
Candidate Requirements:
- High level of customer service experience
- Ability to be flexible with time when needed
- UK driving license and access to a vehicle is essential
- Valid UK Right to Work
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Customer Service Representative in Essex employer: JMC Aviation
Contact Detail:
JMC Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Essex
✨Tip Number 1
Get to know the company! Research JMC Aviation and understand their values and what they look for in a Customer Service Representative. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the role and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to showcasing your abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Your Personality: We love a bit of personality! When writing your application, let your enthusiasm for the role shine through. A friendly tone can make a big difference and help us see how you’d fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’re the perfect fit for the Customer Service Representative role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JMC Aviation
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples of how you've handled challenging situations in the past. This role is all about providing a VIP experience, so think about times when you went above and beyond for a customer.
✨Familiarise Yourself with the Aviation Industry
Since this position is within the aviation sector, it’s a good idea to understand some basics about the industry. Research common terms and practices, and be prepared to discuss how you can contribute to a safe and efficient environment.
✨Show Flexibility and Adaptability
The job requires a flexible approach to working hours, so be ready to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you successfully managed shifts or unexpected changes.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Ask about training opportunities or how they ensure a seamless passenger experience.
