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- Tasks: Support maintenance activities and manage aircraft operations away from base.
- Company: Join a leading UK Charter Airline with a focus on innovation and excellence.
- Benefits: Enjoy health cash plans, gym discounts, and generous annual leave.
- Other info: Fast onboarding and global placement opportunities in the aviation sector.
- Why this job: Be part of a dynamic team making a real impact in aviation.
- Qualifications: Must hold a UK CAA Part 66 B1/B2 Licence and have strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Stansted
Employment Type: Permanent – 5/5/4 mixed shift
Benefits:
- Company funded health cash plan (benefit in kind)
- Company sick pay
- 20 shifts annual leave (incl bank holidays) rising to 24 shifts with service
- Electric vehicle and cycle to work scheme
- Employee Assistance Programme
- Contributory company pension scheme with salary exchange option
- Gym and retail discounts
- Social company events
- Discretionary bonus
About the Role:
On behalf of our client, a UK Charter Airline based in Stansted, we are currently recruiting for a Technical Controller to help support their maintenance activities. This is a fantastic opportunity to join a supportive Team with a strong focus on innovation, quality, and excellence in aviation services and support.
Key Responsibilities:
- Being a single point of contact for operating flight crew, Operations and Commercial regarding day to day operations away from Stansted base
- Controlling AOG situations with aircraft when away from Stansted base including liaising with local MRO’s and provision of staff in conjunction with the UK Station Manager
- Informing duty manager of significant engineering events
- Carrying out a review of all aircraft technical logs and current/new ADDS raised to ensure parts are ordered and defect troubleshooting is carried out
- In conjunction with the Planner, organising and planning scheduled tasks ensuring work packages are cleared in time for specified periods allowing for extended time periods away from base
- Raising work requests for the company’s fleet at all stations
- Liaising with the UK Station Manager regarding planned work and defect rectification at Stansted
- Update the fleet daily status report as required ensuring operations are constantly informed of changes
- Update the Technical Control electronic handover and handover diary
- Any other duties as reasonably requested by Senior Management
Candidate Requirements:
Essential:
- Current UK CAA Part 66 B1 and/or B2 Licence, preferably with at least one approval of the following A320 Ceo/Neo or ERJ-190
- Good communication skills
- Permitted to reside, work and travel freely within the UK
- Ability to supply information to enable five year employment / education history
- Be able to apply for a UK Criminal Records Check (and Overseas if applicable)
- Computer literate in basic Microsoft packages and Maintenance Scheduling
How to Apply:
Submit your up-to-date CV, along with copies of right to work documents to megan.collyer@jmc-aviation.com
Compliance & Equal Opportunities:
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR:
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Locations
Senior Customer Service Controller in Essex, Stansted Mountfitchet employer: JMC Aviation
Contact Detail:
JMC Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Controller in Essex, Stansted Mountfitchet
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation industry, especially those who work at JMC Aviation or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and communication skills. Be ready to discuss your experience with AOG situations and how you handle pressure. We want to see your passion for aviation shine through!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply directly through our website for the best chance of landing that dream job. We love seeing candidates who take the initiative and show they’re serious about joining our team!
We think you need these skills to ace Senior Customer Service Controller in Essex, Stansted Mountfitchet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Technical Controller. Highlight your relevant experience, especially with A320 or ERJ-190 aircraft, and showcase your communication skills. We want to see how you fit into our innovative team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the key responsibilities mentioned in the job description. We love seeing examples of how you've handled AOG situations or liaised with MROs in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get you on board!
How to prepare for a job interview at JMC Aviation
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially regarding the A320 and ERJ-190. Be ready to discuss your experience with aircraft maintenance and how you've handled AOG situations in the past.
✨Show Off Your Communication Skills
As a Senior Customer Service Controller, you'll need to liaise with various teams. Prepare examples of how you've effectively communicated in high-pressure situations, especially when coordinating with flight crews and MROs.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like managing unexpected engineering events. Think through your problem-solving process and be prepared to explain how you'd handle these situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's operations or future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.