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- Tasks: Provide top-notch customer service and ensure a seamless experience for passengers.
- Company: Join JMC Aviation, a leader in the aviation recruitment industry.
- Benefits: Enjoy 22 days annual leave, life assurance, and professional growth opportunities.
- Why this job: Be part of a dynamic team in a fast-paced aviation environment.
- Qualifications: Customer service experience and a valid UK driving licence required.
- Other info: Flexible shifts with ongoing training and global placement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Customer Services Representative – Stansted, Site Based – Permanent
Role Conditions: Shift Pattern: 4 on 4 off shift pattern working 2 earlies and 2 lates (12 hours per day). Benefits: 22 days annual leave including bank holidays rising to 23 days after 5 years and 24 days after 10 years of service, Salary Exchange Pension Scheme, Employee Assistance Programme, Life Assurance, Employee Cash Plan, Enhanced Maternity and Paternity Schemes, Professional Growth and Development, State-of-the-art Equipment and Technology. Career Development: Ongoing Training and Certification Programmes.
About the Role
On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for a Customer Service Representative to support their operations and Customer Service activities. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance, and technical excellence.
Key Responsibilities
- Meeting and greeting of all visitors and crew
- Greeting of all airside flights and escorting of passengers to the lounge
- Ensuring all passengers and crew are dealt with quickly and efficiently
- Serving of refreshments to crew, providing a VIP service at all times
- Ensuring the FBO is maintained to a VIP standard at all times
- Inter department communication to ensure the passenger experience is seamless
- Preparation and planning for the following day and future flights
- Ensuring that any incidents or accidents are reported to Management immediately
- Completion of shift report and handover to ensure information is communicated between shifts
- Dealing with petty cash ensuring it is balanced correctly
Candidate Requirements
- High level of customer service experience.
- Ability to be flexible with time when needed.
- UK driving license and access to a vehicle is essential
- Valid UK Right to Work
Why Work with JMC Aviation?
At JMC Aviation, we specialise in aviation recruitment across [engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations]. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.
- Industry-leading compliance support
- Fast onboarding and documentation assistance
- Dedicated recruitment consultant
- Placements across the globe
- Extensive experience and knowledge of the aviation sector
Compliance & Equal Opportunities
JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.
GDPR
In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
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Customer Service Representative employer: JMC Aviation
Contact Detail:
JMC Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research JMC Aviation and understand their values and what they look for in a Customer Service Representative. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like dealing with difficult passengers or ensuring a seamless experience. We want you to be ready to impress them with your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a moment to really digest the job description. It’s packed with important details about what we’re looking for in a Customer Service Representative, so make sure you understand the role and its requirements.
Tailor Your Application: When you’re writing your application, don’t just send a generic one. We want to see how your experience aligns with the specific responsibilities and skills mentioned in the job advert. Highlight your customer service experience and any relevant qualifications!
Be Prompt and Professional: Time is of the essence! Make sure you submit your application as soon as possible. A prompt application shows us that you’re keen and ready to jump into the role. Plus, it gives you a better chance of standing out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can find more information about us and what we do!
How to prepare for a job interview at JMC Aviation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in the aviation industry. Familiarise yourself with the key tasks like greeting passengers and ensuring a VIP service. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or handled a difficult situation. This will show the interviewer that you have the right experience and attitude for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain situations, such as dealing with an upset passenger or managing multiple tasks at once. Practise your responses to these scenario-based questions so you can answer confidently and clearly during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows that you respect the interviewer's time and are serious about the opportunity. Plus, looking professional will help you feel more confident.
